Snap Surveys Celebrates 35 Years in Survey Software, Research Services, and Custom Feedback Solutions
April 16th marked Snap Surveys 35th year in business. Since founded in 1981, Snap Surveys has become a leading survey software and research services business, providing advanced survey software, survey research services, and customized feedback solutions to customers worldwide.
Peter Wills and Steve Jenkins during the beginning years of Snap Surveys, circa 1984.
Many don’t realize that the original founders of Snap Surveys, Peter Wills and Steve Jenkins, still have a large interest in the business. Peter and Steve have worked together since 1977 at which time Steve was responsible for the development of Snap Survey Software from its early days on small desktop computers, and in 1981, Peter set-up Snap Surveys, and since then, both gentlemen have had the pleasure of watching the business grow and thrive with a talented and dedicated staff, in a time of ever-changing and evolving technologies. Continue reading
5 Reasons why feedback is important to any organization
Who would dispute that feedback is a good thing? Organizations of any size can benefit from feedback. Both common sense and research conclude – feedback, whether positive or negative, and opportunities to turn that feedback in to actionable strategies helps to improve and enhance quality outputs of organizations. It also allows organizations to build and maintain direct communication across the entire organization – employees, suppliers, customers, vendors, and stakeholders.
Feedback is valuable information that can be used to make better informed business decisions. Top performing companies are top performing companies because they consistently set out ways to make their best even better. For top performing companies ‘continuous improvement’ is not just a showy catchphrase. It’s a true focus based on feedback from across the entire organization. Top performing companies are not only good at accepting feedback, they deliberately ask for feedback – and they know that feedback is helpful only when it highlights weaknesses as well as strengths.
Here are the 5 Reasons why feedback is important:
Snap Surveys partner, Tractivity software from RE:SYSTEMS, has been selected by London Resort Company Holdings (LRCH) to manage the public consultation and stakeholder engagement process for the London Paramount Entertainment Resort.
Snap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey feedback management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.
“…Using the Snap Surveys functionality, which is fully integrated into Tractivity, all public responses, engagement, dialogue and enquiries have been collated in one central place and reports generated and analyzed.” Source: Tractivity System is Paramount in Public Consultation Process
Mark Rutter, Head of Tractivity at RE:SYSTEMS was quoted in an article released by the company. Mark says, “We are delighted that the London Paramount project has been the first client to benefit from our partnership with Snap Surveys through full integration with Tractivity software, saving the client valuable time and resources in collating all data and communications together.” Continue reading
6 Potential Question Issues When Developing Your Feedback Solution
Many survey software and feedback solutions providers offer solutions for multi-mode administration of surveys and forms – online, paper, scanning, mobile, kiosk, face-to-face interview, or a combination of research modes. Each mode of research can gather valuable feedback, and has its own advantages and disadvantages. When developing any feedback tool, no matter what mode, you will want to take potential question issues into consideration as you plan your research.
The types of questions that you want to ask respondents, the chosen topics for discussion, and the volume of feedback you can expect will likely determine your mode of survey research.
Consider these 6 important question issues when planning your feedback research.
- What types of questions do you plan to ask respondents? The types of questions you ask can have an impact on response rates. Will you ask personal or demographic questions? Do you require very detailed responses? Can you anticipate what the most frequent or important types of responses will be, and develop logical closed-ended questions?
- Will your questions be complex? At times, the topic or subject matter can be very involved. The questions you ask will be multifaceted. Consider branching to sub-questions or route respondents to questions that are relevant to them based on answers given in previous questions. Continue reading
You can partner with Snap Surveys to create customized feedback solutions that fit your direct needs
What is a Snap Surveys feedback solution? In short, it is whatever you want it to be. We work with many customers to deliver customized feedback solutions that deliver valuable results. Every customized feedback solution is different, ranging from simple survey software adjustments to fully customized feedback solutions. Some of these solutions are developed for Snap Surveys customers, but we also partner with market research and consulting customers to deliver sophisticated solutions for their clients, and directly with educational institutions to develop specialized feedback solutions. Continue reading