Not to worry. We’ve got you covered!
For anyone that missed our ‘Snap Tips & Tricks’ webinars, or for those who would like to view them again, the recordings are available in our resourceful Snap Support Hub. Continue reading
Survey design can be a challenge when designing questionnaires for small screen sizes
Consider the following open-ended question:
Other than cost or price, if there was one thing that Organization X could do to help you and your business in the future, what would that be?
There isn’t too much wrong with the wording. It’s clear and easily understood. However, there is one thing that can be done to improve it. The question can be made shorter. For example:
Apart from changing prices, what one thing could Organization X do better?
The revised wording is considerably shorter but the meaning has been retained. The responses you’d get are unlikely to differ greatly from the original question.
Across all survey methods, from face-to-face to online, shorter questions have always been better. Respondents don’t want to have to read or listen to long lines of text. Shorter questions make surveys feel faster in pace. Respondents feel more involved and provide a better quality of response. Continue reading
Throughout 2014, we provided some much needed tips to help you with better survey design and increase survey response rates
There is certain to be a topic you missed last year on the Snap Surveys blog. Catch-up now on some informative tips we provided in the areas of survey design for all modes of research – online, paper, mobile – and increasing survey response rates.
Series Round-up: 20 Survey Design & Administration Tips
Series Round-up: Tips to Selecting the Best Survey Mode
14 Tips to Improve Response Rates, Tips 1 – 7
14 Tips to Improve Response Rates Continued, Tips 8 – 14
25 Ways to Increase Survey Response Rates
10 Easy Tips to Design and Launch Online Surveys
3 Key Mobile Survey Design Tips for Consideration
A bad questionnaire results in poor data, so why not celebrate and recognize good questionnaire design?
It’s no surprise that a bad questionnaire can result in worthless data. We’ve all seen many examples of poor questionnaires, but what about well designed examples – the types of questionnaire examples that could win awards for great design (if such awards existed).
Snap Surveys guest blogger, Gary Austin of Austin Research discusses reasons why good questionnaire design isn’t celebrated in his blog post, Why don’t we celebrate good questionnaire design? (below). Continue reading
Mistake #4: Your customer feedback questionnaires are poorly designed and too long
The design and length of your questionnaire can mean success or failure for feedback exercises. If the questionnaire is self-completion, answers to later questions can be affected by having seen those that came earlier, so effort is needed upfront to consider the order of questions.
It’s worth remembering that your request for a respondent’s time competes with their other activities, and with your competitors sending out surveys too. It’s tempting to include every topic you’ve wanted to ask your customers and prospects, but long questionnaires can mean people cutting off half way through, affecting data quality. Continue reading
Please join us, tomorrow, Thursday, March 20th as UK Training Consultant Marc Ellison will run one of our popular free hints and tips webinars.
Webinar title: Questionnaire design in Snap: hints and tips
When: Thursday, March 20th, 2014
Time: 15:00 GMT UK | 16:00 Europe | 11:00 AM US EDT | 10:00 AM US CDT | 9:00 AM US MDT | 8:00 AM US PDT
Marc will be covering design questions that surfaced during our recent customer satisfaction survey. Marc will also demonstrate some of the clever design techniques that we used in our recent “Big Quiz” plus more.
If you’d like to see a particular aspect of questionnaire design covered in this webinar, we welcome you to email us and we’ll do our best to fit in your topic.
We invite you to join us on Thursday, March 20th as UK Training Consultant Marc Ellison will run one of our popular free hints and tips webinars.
Webinar title: Questionnaire design in Snap: hints and tips
When: Thursday, March 20th, 2014
Time: 15:00 GMT UK | 16:00 Europe | 11:00 AM US EDT | 10:00 AM US CDT | 9:00 AM US MDT | 8:00 AM US PDT.
Marc will be covering design questions that surfaced during our recent customer satisfaction survey. Marc will also demonstrate some of the clever design techniques that we used in the Big Quiz, plus more.
If you’d like to see a particular aspect of questionnaire design covered in this webinar, please email us and we’ll try to fit it in.
Create customized surveys that complement your brand with Snap Survey Software
The look and feel of your survey can really make a difference. The advanced design tools of Snap Survey Software give you complete flexibility to create professional questionnaires that perfectly complement your organization’s brand.
Maintaining a consistent brand identity across all areas of the business is important to any organization. Why should it be any different with your online, paper, and mobile surveys? With Snap Survey Software, you have the tools you need to customize and brand your surveys. Consistent, branded surveys can boost the confidence of your respondents, which in return will maximize response rates. Continue reading
The team at Snap Surveys is proud to announce the new look of SnapSurveys.com!
We’ve taken on a fresh new look. We hope you will find our new website engaging and easy to navigate. We’ve designed it to give visitors a more pleasing experience. Check out our new look at www.snapsurveys.com.
Learn about all of the new features of our Snap 11 Survey Software or browse through the many research services we offer, including questionnaire design assistance, data collection, analysis and reporting, and translation. Or, maybe you are interested in some of our solutions including Ready-to-Run Surveys or feedback solutions. You can even gather survey design inspiration by viewing our interactive sample surveys.
What do you think of our new website? Please leave a comment below or feel free to email us at info@snapsurveys.com with any questions.
Did you miss our webinar on Designing Online Surveys?
If you missed our Snap Summer Camp 2013 webinar on designing online surveys with Snap Survey Software, you can watch it now!
Marc Ellison, UK Snap Training Consultant, shows viewers some useful hints and tips to get the most from your online surveys. This webinar demonstrates features and functions in Snap Survey Software which complement principles that Steve Bax, Managing Director of research company Bax Interaction and tutor at Cambridge Marketing College, covered in an earlier webinar, Designing engaging questionnaires to deliver high response rates. Marc also introduces viewers to new features in Snap 11, Snap Surveys’ upcoming new survey software release, including semantic questions and other new question styles.
>> Access webinar recording: Designing Online Surveys with Snap Survey Software