Snap surveys recently spoke to a number of health professionals involved in patient experience and clinical audit.
Stephen Ashmore is co-founder of the Clinical Audit Support Centre.
“The whole area of Patient Reported Outcome Measures (PROMS) has also taken off in the last two to three years,” adds Stephen. “This involves asking patients about their experiences of, for example, a recent operation. Hospitals need to know not just that medical procedures have gone ahead smoothly, but also whether patients are happy with the outcome.”