Online Surveys, Paper Surveys, Kiosk Surveys and Mobile Surveys: Understanding and Use of Factual Questions in your Questionnaire

Factual questions, also referred to as behavioral questions, are the most common type of question used in survey questionnaires.  Whether you are designing an online, paper, kiosk or mobile survey, this type of question usually asks about past or ongoing observable behaviors or events, which in theory, can be verified by other people.  Continue reading

Survey Design: Bias Caused by Question Order & Routing Respondents Through Survey Questions

When developing your survey questionnaire it is good practice to use filter questions to ensure respondents only answers questions relevant to them.  Whether it’s an online survey, kiosk survey, mobile survey or paper survey, the guidelines remain constant.  In the example below of an Online Customer Satisfaction Survey, examples of routing options are shown: Continue reading

Snap Surveys joins forces with Leisure-net Solutions on new survey product

Dr Steve Jenkins, MD, Snap Surveys

Dr Steve Jenkins, managing director at Snap Surveys, comments: “We are delighted to be working with Leisure-net Solutions. This new survey product will be a cost-effective way
for organisations in the leisure industry to gather, analyse and benchmark vital staff and customer feedback.”

Leisure-net Solutions will for the first time be offering an online version of its market research services, allowing health clubs and leisure centres to conduct their own staff and member surveys. The Leisure-net branded surveys will be created and delivered as
part of a partnership deal with Snap Surveys. Continue reading

Successful PPE event

Snap Surveys were sponsors of the London Sexual Health Programme and London South Bank University event to launch the PPE Sexual Health toolkit on 18 May 2011.  170 people from around the country attended and enjoyed the presentations and marketplace presentations (sadly we didn’t win the best presentation in the marketplace!)

The toolkit is based on scoping of best practice and provides examples of best practice and resources to encourage patient engagement in sexual and reproductive health. It was launched by Baroness Gould, Chair of the all-party Parliamentary Group on Sexual and Reproductive Health. Continue reading