The Importance of Feedback

5 Reasons why feedback is important to any organization

FeedbackWho would dispute that feedback is a good thing? Organizations of any size can benefit from feedback. Both common sense and research conclude – feedback, whether positive or negative, and opportunities to turn that feedback in to actionable strategies helps to improve and enhance quality outputs of organizations. It also allows organizations to build and maintain direct communication across the entire organization – employees, suppliers, customers, vendors, and stakeholders.

Feedback is valuable information that can be used to make better informed business decisions. Top performing companies are top performing companies because they consistently set out ways to make their best even better. For top performing companies ‘continuous improvement’ is not just a showy catchphrase. It’s a true focus based on feedback from across the entire organization. Top performing companies are not only good at accepting feedback, they deliberately ask for feedback – and they know that feedback is helpful only when it highlights weaknesses as well as strengths.

Here are the 5 Reasons why feedback is important:

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Feedback Surveys to Improve Management Processes and Practices

Feedback surveys are a great tool to improve internal management processes and practices across your entire business

employee-feedback-surveyBusinesses are constantly evolving and looking for ways to implement changes that improve growth and development.  Employees are an excellent resource for gathering important feedback via internal surveys and forms. Whether a business is large or small, feedback surveys generate important and meaningful data, that businesses can use to make informed business improvements. Feedback surveys are a great tool for businesses to gather representative and relevant data to to drive decision-making, streamline workflows, improve company processes, make data-driven business changes, and much more. Continue reading

What are the Benefits of Post Event Surveys?

Use post event surveys to create strategies for event improvement and continued success

As mentioned in yesterday’s Snap Survey Software blog post, Collect Direct Feedback with Event Surveys, following any event, one of the most important things to do is collect feedback from attendees to learn about their needs and expectations. Event managers can use this information to create strategies for event improvements and continued success.

Following events, it is recommended that event managers send post event surveys via email asking attendees to complete an online event feedback survey, or send a link to a survey on a postcard or other promotional mailer.  Creating online event surveys with survey software gives you the ability to manage respondents and responses online with an intuitive survey management system. With an advanced online survey management system, you can easily upload contact information of event attendees, invite respondents to complete your online event survey with email invitations, keep track of who has responded, save partially completed surveys, send email reminders to those that have not responded, and view results in real-time.  Continue reading

Collect Feedback with 3 Types of Event Surveys

conference-feedback-survey

Click to view a sample Event Survey

When planning and executing events, there is nothing greater than receiving feedback. Whether you plan business events, networking events, conferences, seminars, trade shows or trainings; attendee feedback is the key to learning about the needs and expectations of your target market so that you can create business and marketing plans that guarantee continued success. 

Creating an online survey with advanced online survey software can be a cost effective way to collect attendee feedback. In some cases, a mobile survey is be a better, more efficient option of gathering attendee feedback, and is available from many survey software providers who offer multiple-mode survey creation and administration.  Continue reading

Can a Customer Feedback Survey Help Your Business?

It is the goal of any business to foster and build strong working relationships with their customers. Businesses must listen to and meet the needs of customers in order to generate sales and remain a successful, profitable business. Many times, businesses are faced with customers who stop transacting sales or business deals, and decide to go elsewhere, leaving the businesses wondering – what went wrong?

Why do customers leave? It is a question that haunts many businesses.  The relationship seems to be going well with the customer, and then, it happens. The customer goes away. There wasn’t a warning, a complaint, or even a fond farewell. One day, the customer simply stops the business relationship.  Continue reading