Survey Design: Bias Caused by Question Order & Routing Respondents Through Survey Questions

When developing your survey questionnaire it is good practice to use filter questions to ensure respondents only answers questions relevant to them.  Whether it’s an online survey, kiosk survey, mobile survey or paper survey, the guidelines remain constant.  In the example below of an Online Customer Satisfaction Survey, examples of routing options are shown: Continue reading

Student Evaluations and Course Evaluations – Choosing Between Open or Closed Questions for your Survey

When developing your course evaluation or student evaluation, how you ask each question will determine the type of information you obtain.  Because prompted recall (Closed questions) triggers memory, they will usually produce more answers than unprompted recall (Open questions or unprompted closed questions). Continue reading

Student Evaluations and Course Evaluations – Advantages and Disadvantages of asking Closed Questions in your Questionnaire

Course Evaluations and Student Evaluations sometimes use ‘closed questions’ (one or more answers selected in a predetermined list of responses) for many reasons.  Usually it is done to get quantitative information about the course or program being reviewed.  Continue reading

Course Evaluations and Student Evaluations, and the Types of Questions to Consider when Planning Your Course or Student Questionnaire

Course evaluations and student evaluations are a good way to gain valuable information about the quality and quantity of information students are receiving from your course or program.  These surveys can help you to evaluate professors, curriculum, and other factors, that can ensure your students are receiving the desired results from their enrollment.  Many learning centers use student evaluations to improve and expand programs and to be certain their staff is appropriately skilled in providing the quality course materials that students expect. Continue reading