Following on from National Public Health week, which is recognized at the start of every April, we’ve taken a look at how survey software is being used by healthcare organizations such as the NHS.
NHS Trusts are required to collect feedback and conduct assessments on patients and staff, as well as undertaking a range of audits and research projects. The wide range of questionnaires and surveys that each NHS Trust needs to complete can be complicated to administer. It’s often difficult and time consuming to collate responses, analyze them, and determine useful insights and develop ongoing improvements from the data.
Snap surveys recently spoke to a number of health professionals involved in patient experience and clinical audit.
Stephen Ashmore is co-founder of the Clinical Audit Support Centre.
“The whole area of Patient Reported Outcome Measures (PROMS) has also taken off in the last two to three years,” adds Stephen. “This involves asking patients about their experiences of, for example, a recent operation. Hospitals need to know not just that medical procedures have gone ahead smoothly, but also whether patients are happy with the outcome.”