Going through a period of change? Here’s why feedback is more important than ever

Group of 4 employees gather around table with laptop having a meeting

As your business goes through a period of significant change, the people most affected by the change will need to have their say on how this change is implemented. This means getting regular feedback from both your customers and your employees throughout the process.

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Customer service failures: Being proactive works

“S**t happens” is an often-heard derogatory human response applied when something goes wrong. Aside from the bad language, it implies a mindset of acceptance that things can go wrong and do go wrong. Worse still, it implies a blasé attitude that denotes an expectation of things going wrong again in future. Continue reading

Use Survey Software When Developing a Business Plan

In this economic climate, starting a business can be a challenging and daunting undertaking. However, it is certainly not impossible to do.  As you begin writing your business plan, think about incorporating a good survey software tool into your overall plan to create research surveys. Conducting research surveys will help you initially gather data about the environment or location of where you want to start your business; potential customers/clients; trends; current competition; consumer needs; and much more. As a long-term strategy, a business should utilize survey research as an effective way to collect and analyze data on a regular basis.  Continue reading