Following on from National Public Health week, which is recognized at the start of every April, we’ve taken a look at how survey software is being used by healthcare organizations such as the NHS.
NHS Trusts are required to collect feedback and conduct assessments on patients and staff, as well as undertaking a range of audits and research projects. The wide range of questionnaires and surveys that each NHS Trust needs to complete can be complicated to administer. It’s often difficult and time consuming to collate responses, analyze them, and determine useful insights and develop ongoing improvements from the data.
Survey Software Review: Snap – The Complete Survey Software
As you review survey software solutionsavailableon the market, consider reviewing what sets Snap Survey Software apart from the competition. Find out what distinguishes our survey software and feedback management solutions from others.
Why do our customers choose Snap Survey Software as their solution to their survey software needs? Here’s why: Continue reading →
There are many methods for collecting survey data. Which method is the best for your research?
The method in which you conduct your survey can have a significant impact on the feedback you receive. Some questions may draw different respondent answers if asked in a paper survey, in an online survey or mobile survey, or in a telephone or face-to-face interview. In online, paper, and mobile surveys, visual design elements have a major impact on how questions are read and interpreted by survey respondents. In telephone and face-to-face interviews, words are given more importance because of the conversational format. When designing a survey, be aware of the types of questions you are asking, and ensure that they are in-line with your method of survey data collection. Continue reading →
Are you reviewing available survey software options? We can help.
Surveys are a great tool to gather data quickly and efficiently. Survey software solutions are cost-effective tools for designing and administering online surveys, with the capability of analyzing survey results easily in one centralized software system.
There are a variety of available survey software solutions available. For online surveys, simple online survey tools will allow you to create quick surveys with basic formatting and administration options, and basic analysis tools. More advanced online survey software solutions, such as Snap Survey Software, have more sophisticated functionality ideal for planning more complex survey formatting, survey question logic, and advanced analysis capabilities.
Take customer satisfaction into consideration when developing strategic business decisions.
The most efficient way to measure customer satisfaction is to develop customer satisfaction surveys with the help of a good survey software solution. An advanced survey software solution can manage multi-mode survey research methods – produce the same survey in different formats; including online surveys, mobile surveys, paper surveys, and more – depending on the best method to reach your target customer base. Customer satisfaction surveys are designed to give you anonymous and unambiguous insight into your customers’ thoughts and perceptions pertaining to your products, services, programs, and your organization as a whole. They can also provide valuable information leading to what needs to be changed in order to retain lasting customer relationships.
Learn how to create a new language edition of your survey using Snap Survey Software
Want to learn how to create a dual-language survey? If you are publishing an online survey to Snap WebHost, our online survey management system, you can set-up functionality so that respondents can select the language in which they prefer, and be directed to that language edition to complete your survey. Regardless of language, the question options are identical for both languages. If you want to change the physical look of a survey for each language edition, you should create a new format edition instead.
New language editions can use different languages, or use different question text in the same language. For example, you may choose to publish the same survey directed at adults or children. You could also localize the same survey for different areas.
The growth of international business increases the need for multi-language surveys
As international business amongst organizations grows, it is quickly becoming more important for organizations to have the ability to capture feedback from all customers, clients, and stakeholders across all geographical regions.
The English language has established itself as the world’s most dominate language in international business; however, it is only natural to those whose indigenous language is English. Many times, businesses presume that communicating internationally via the English language is always the “best” solution.
Give survey respondents the options to choose ‘Other’ or ‘Other, please specify’ as a survey question response option
Some survey questions have straightforward answer options such as some yes/no questions, but there are many single response and multiple choice questions with list options that may or may not meet all respondents’ needs. No matter what type of survey you are conducting, be it a course evaluation, health assessment, customer satisfaction survey, or any type of research survey, there will always be a need for questions that include an ‘Other’ or ‘Other, please specify’ response option. When developing your survey, do your best to create answer options that are as complete as possible, but always include the option for the respondent to select ‘Other’ or ‘Other, please specify’ so they can provide their own response option.
Use online customer surveys to gather information to create effective marketing plans
The key to effectively marketing to customers is to know your customers. Your customers are your target audience and knowing your target audience inside and out gives you insight into their needs and wants. If you know what they need and want, you can develop marketing strategies that clearly communicate your important marketing messages. It seems like pretty simple, basic stuss, right? But the hard part is figuring out exactly what your customers want and expect from your products and services. How do you gather that information? Continue reading →
Avoid over-surveying your customers with these strategies
Surveying your customers is a great way to learn more about customer satisfaction, areas where your products, services, or overall organization needs improvement, perceptions about your brand, and many more. However, over-surveying your customer base can cause a decline in response rates and may also weaken the value of your surveys.
Your customers are flooded with requests for feedback through online and email surveys, mobile devices, and through many social media outlets. Don’t be that organization that inundates their customers with incessant requests for feedback.
Here are six strategies to tactfully gather feedback from customers while at the same time ensuring that you are not overwhelming your customers, or worse, damaging the customer relationship. Continue reading →