Sending SMS Survey Invitations

Hundreds of emails are sent and received every day, which means there’s a good chance that your email survey invitations get lost in cluttered inboxes. SMS survey invitations can be a better way of reaching your audience anywhere, at any time, and catching their attention immediately.

Research has found that 90% of SMS messages will be read within three minutes of being received, and 98% are read by the end of the day. For email, the average open rate is 24.88%. Delivering a survey invitation by SMS could help to increase response rates and engagement with the survey, if it’s done in the right way.

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On Location or On-The-Go, Be Ready for Mobile Interviewing

Be ready to collect feedback anytime, anywhere using mobile devices

mobile-surveysMobile Interviewing is a feedback collection method that offers many useful features to a wide variety of researchers across all market sectors. From market sectors like education, market research, and healthcare, to travel & tourism, non-profits & charities, and government agencies – All make good use of mobile interviewing on location and on-the-go.

Mobile Interviewing can be utilized as an off-site, online or off-line feedback collection method for interviewers to conduct face-to-face interviews using mobile devices. Snap Mobile Anywhere offered by Snap Surveys has many great features that can benefit any survey researcher. From uninterrupted connectivity, to easily share analysis and reports, Snap Mobile Anywhere has the features you need to benefit from seamless Mobile Interviewing.  Continue reading

Mobile Survey Optimization Is Critical for 2015

Make mobile survey optimization a priority for 2015

Smartphones and tablets have been in use for less than a decade now, yet both revolutionary technologies have been adopted by users faster than any other technology in history. mobile-survey-optimizationSmartphones have proven to be a necessity in today’s technology-focused environment. Smartphones are now a mainstream device. According to data collected by Global Web Index, Smartphones have garnered an impressive 80% ownership by adult internet users surveyed. This staggering percentage suggests that 2015 could be the year when Smartphone and PC/laptop ownership becomes equal.  Continue reading

New Worksheet: Using Geolocation in Surveys to Track Location

Access our new, helpful worksheet to learn how to use geolocation in your online surveys and ready for mobile devices.

Capturing a respondent’s location is useful if you are creating an online survey with Snap WebHost edition that is to be completed on a mobile device, or a mobile survey for Snap Mobile Anywhere. The survey must be running on a device which can capture geolocation information, (such as a GPS-enabled tablet).


Location data is only available in Snap WebHost and Snap Mobile Anywhere editions. It’s stored in the ID.location variable in WGS84 (World Geodetic System) format. You can extract the separate elements of the location data by using the system patterns provided.

We have developed a worksheet describing how you can add the respondent’s location to a Snap Mobile Anywhere or a Snap WebHost survey. It assumes that the survey will run on a GPS-enabled phone or tablet (Global Positioning System). This worksheet also includes an example of how you can extract valid location data for analysis.

Summary of worksheet steps

  • Step 1: Enable geolocation in your survey
  • Step 2: Configure how accurate the data is
  • Step 3: Publish the survey and prepare it for interviewers
  • Example of extracting the data for analysis

View this worksheet

Mobile: A Hybrid Data Collection Method

Use mobile data collection to increase survey response rates with a consistent browsing experience

mobile-data-collectionWhat is a mobile survey? A mobile survey is essentially an online survey adapted to the screen size of any mobile device. Increase survey response rates with a consistent browsing experience across a range of screen sizes and devices, with surveys that adapt automatically to any screen size.

Why is mobile so important? Mobile data collection provides data collection opportunities for a wide variety of market sectors. From healthcare, market research, and education, to travel & tourism, non-profits, and government agencies to name a few, all of which make use of mobile data collection methods. Mobile data collection can be utilized as an online data collection method as well as during off-site, face-to-face interviews, for one-on-one data collection with an interviewer.

The instantaneous feedback feature of mobile data collection combined with the ability to personalize the experience with interactive features make it comparable to using the face-to-face survey method, with the cost benefit factor of the online data collection method. Mobile data collection may never fully replace face-to-face interviews, but it can and does maximize the productivity of those involved in conducting research.

Here is a direct quote from Survey Magazine’s article, Mobile Research Is Here: get ready to embrace the evolution: “What can marketers do then, to ensure they are prepared for the emergence of consumer-driven, consumer-initiated technologies? Companies should certainly be thinking about the measures they take to ensure that people are talking about their products, and expressing their opinions about their brand. And they need to ensure they are able to reach their target audiences, day or night, through whichever medium their fans deem most convenient at the time; be it a smartphone, tablet, PC or other connected device.”

3 Key Mobile Survey Design Tips for Consideration

When developing mobile surveys, take these 3 key mobile survey design tips into consideration

mobile-surveys-on-the-goA respondent’s lifestyle and convenience are two important factors to take into consideration when you are trying to reach potential respondents. It’s no surprise that there is a continued increase in mobile survey usage, and Smartphones and tablets are changing nearly every aspect of our lives. A greater number of respondents are relying on their mobile devices and prefer the convenience of engaging in market research using mobile devices. In fact, according to findings of a study conducted by Salesforce, the 2014 Mobile Behavior Report , 85% of survey respondents said mobile devices are a central part of everyday life, and 83% of consumers say a seamless experience across all devices is somewhat or very important.  Continue reading

Benefits of Mobile Interviewing with Snap Mobile Anywhere

With Snap Mobile Anywhere, researchers can collect replies anytime, anywhere using mobile devices and kiosks. 

Snap Mobile Anywhere has many great features that can benefit any survey researcher. From uninterrupted connectivity, to easily share analysis and reports, Snap Mobile Anywhere has the features you need to benefit from mobile interviewing.

Snap Mobile Anywhere Features 

24/7 uninterrupted interviewing

mobile-interviewing-surveysLosing connectivity during field research can be frustrating and can lead to higher drop-out rates and missed opportunities. Snap Mobile Anywhere has been designed to work both online and offline. Surveys and data are automatically synced when a connection becomes available, so you can be sure of uninterrupted interviewing, wherever you are. Continue reading

Collect Replies Anytime, Anywhere Using Mobile Devices and Kiosks

snap-mobile-anywhereEasily collect survey replies anytime, anywhere on mobile devices and kiosks with Snap Mobile Anywhere

Summer is the best time to get out of the office and speak to your customers face-to-face, and with Snap Mobile Anywhere you won’t have to worry about losing your internet connection and missing valuable interviewing opportunities. You can collect replies on and offline, and enjoy uninterrupted mobile interviewing wherever you are. Continue reading

Easily Collect Respondent Location Information

Collect respondent location information with Geolocation Paradata

mobile-surveys-geolocationSnap Survey Software offers the ability to collect geolocation co-ordinates for survey respondents, which is particularly useful for mobile surveys. It can be used for online surveys taken on mobile devices as well. Snap’s new ability to collect geographic location co-ordinates means that you can determine where respondents are when they complete your questionnaires, no matter what device they use to complete the online survey. This functionality also extends to Snap Mobile Anywhere, our mobile interviewing platform, to record where the interviewer was for each interview.

Snap WebHost, Snap’s online and mobile survey management platform, now captures geolocation data ready for you to upload to the mapping software of your choice. Find out more about Snap Mobile Anywheregeoloc-snap-mobile-anywhere









This is just one of the new survey software features available in our latest release 11.08.

Where are you now? New geolocation data capture feature

geo-locationCustomers have been asking us for the ability to collect geolocation co-ordinates for their surveys, which is particularly useful for mobile interviewing, (it can be used for online surveys taken on mobile devices too).

Snap WebHost, Snap’s online and mobile survey management platform now captures geolocation data ready for you to upload to the mapping software of your choice. Find out more

This is just one of the new survey software features in our latest release 11.07