Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

PT3, a Belgian based initiative focused on satisfaction measurements in various areas of hospitals, has collaborated with the marketing division of NSF Euro Consultants to develop a solution to measure hospital satisfaction in an increasingly mobile-focused world.pt3

The program began as a pilot project in patient satisfaction in hospital emergency wards through the Flemish Association of Emergency Department Heads. Through this partnership, PT3 launched an initiative to proactively collect satisfaction feedback from patients. Currently, 5 hospitals are involved with this initiative and are now administering patient satisfaction surveys to measure and compare satisfaction ratios. As the project expands, PT3 expects more hospitals to come on board. Continue reading

Why Endicott College Research Center Uses Snap WebHost In-House Installation

Learn why Endicott College Research Center uses Snap WebHost installed on their own servers to administer and manage surveys.

More and more Snap Surveys customers are choosing the unique benefits of an in-house installation of Snap WebHost. We asked Michael Roberts, Research Operations Manager at Endicott College Research Center, about their current survey projects, and why their team preferred an in-house installation of Snap WebHost.

Background

Endicott College Research CenterEndicott College Research Center uses Snap WebHost to administer Accreditation surveys for schools all over New England (secondary schools accredited by New England Association of Schools and Colleges (NEASC)) as well as all over the world (The NEASC Commission on International Education (CIE) and The Council of International Schools – (CIS)). They work in conjunction with these accreditation bodies to help these schools with the Self Study portion of their accreditation renewal report. Surveys are administered via Snap WebHost to every student, faculty member, staff member, and parent in the school community. They then collate the results from each response group into a cohesive report.  Continue reading

Why Leicestershire County Council Uses Snap WebHost In-House Installation

Learn why Leicestershire County Council uses Snap WebHost installed on their own servers to administer and manage surveys.

Many customers choose to install Snap WebHost on their servers instead of subscribing to ours. With Snap WebHost In-House Installation, you control how and where your survey data is stored, and you can work on your survey project without the limitation of a subscription.

Leicestershire County CouncilWe asked Leicestershire County Council why they chose a Snap WebHost installation over our Snap WebHost subscription service.

Why did you choose to install Snap Webhost on your own servers, rather than subscribing to our Webhost service?

“It was the fact that the data could be stored behind our own firewalls and security. Also there were no additional costs if we ran more surveys or received more responses than we expected.” Continue reading

Princeton National Surveys Leverages Powerful Features of Snap Survey Software

Guest Post: Learn how Princeton National Surveys leverages the powerful features of Snap Survey Software to target and balance respondent samples

by: Scott Fulmer, Research Manager, Princeton National Surveys

A Snap Surveys client for over ten years, Princeton National Surveys (PNS) leverages powerful features of Snap Survey Software to target and balance respondent samples. The advanced technology offered by Snap Surveys enables PNS to collect more complex sample combinations than what is possible with less sophisticated do-it-yourself online survey apps.*

Princeton-National-SurveysSurveys deployed on Snap WebHost, Snap’s online survey management and reporting system, can be programmed with interlocking quotas based on any number of questions, including numeric-entry questions (such as ZIP Code), and the detected screen size of a respondent’s device. The key to this technique is Snap’s feature called derived variables. Using derived variables in Snap Survey Software, a survey designer can write expressions to combine, convert, segment, or calculate responses. Logical, literal, numeric, date, and time expressions are supported. Continue reading

Tractivity Benefits from Snap Mobile Survey Technology

Snap Surveys partner, Tractivity software from RE:SYSTEMS, has been selected by London Resort Company Holdings (LRCH) to manage the public consultation and stakeholder engagement process for the London Paramount Entertainment Resort.

Snap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey feedback management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

“…Using the Snap Surveys functionality, which is fully integrated into Tractivity, all public responses, engagement, dialogue and enquiries have been collated in one central place and reports generated and analyzed.” Source: Tractivity System is Paramount in Public Consultation Process

Mark Rutter, Head of Tractivity at RE:SYSTEMS was quoted in an article released by the company. Mark says, “We are delighted that the London Paramount project has been the first client to benefit from our partnership with Snap Surveys through full integration with Tractivity software, saving the client valuable time and resources in collating all data and communications together.”  Continue reading

Customer Satisfaction vs. Customer Loyalty. Do You Know the Difference?

Do you know the difference between Customer Satisfaction and Customer Loyalty?

Let’s start by defining the two.

Customer Satisfaction is a measurement of customer attitudes toward products, services, and brands.

customer-satCustomer Loyalty has two parts. Customer Loyalty is made up of loyalty behavior and loyalty attitudes. The first, loyalty behavior (i.e. customer retention) is the act of a customer making repeat purchases from a brand rather than choosing a different, competing brand. The second is loyalty attitudes which are a customer’s opinions and feelings about products, services, or brands that are associated with repeat purchases. At times, a customer can display loyalty behavior without loyalty attitude.  And vice versa, a customer can display loyalty attitude without exhibiting any loyalty behavior.

Customers are the link to business success, but every day businesses lose customers to competing businesses. Your business simply cannot afford to lose customers to your competition. Customer Satisfaction and Customer Loyalty should be on the forefront of planning. Both should be incorporated into the long-term goals of your business.  Continue reading

Tractivity Customers Gain Greater Insight with Snap Surveys

Tractivity partners with Snap Surveys to give their customers greater insight

Tractivity-partner-Snap-SurveysSnap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

Do you need assistance with a survey research project, analysis, or reporting? We can help!

Our experienced Research Services team can help with any aspect of your survey project – from survey design, and data management, to analysis and reporting. Whatever your needs may be, we can help. We work with a diverse range of customers across the public and private sectors, and our services are open to everyone, not just Snap Survey Software users.  Continue reading

Snap Surveys Helps Bournemouth Borough Council Collect Survey Data

Case Study: Snap Surveys lends help to Bournemouth Borough Council to collect and collate feedback from tenants and residents.

bournemouthccSnap Surveys’ UK in-house research team have been working with Bournemouth Borough Council to collect feedback from their tenants and residents. The Council is an experienced Snap Survey Software user. They had a survey ready to go and the analysis all planned, but they needed our specialized skills and resources to identify and reach a representative sample, and provide reliable and accurate data for their analysis. Continue reading

7 Common Mistakes in Customer Feedback, #7 You Don’t Share Feedback

Mistake #7: You don’t disseminate key customer feedback findings around your organization

share-customer-feedbackOne finding from the Brand Republic and Snap Surveys research, that about 40% of marketers said their organizations had no formal process for sharing feedback internally [See graph], does not surprise former client Jane Woolley, a Consultant for Insight Management Academy, who paints a picture of the fragmented nature of feedback within companies.

“Often in organizations there is an enormous plethora of data – sales data, sales force data, surveys, database data, complaints, online reviews – and it’s not necessarily all handled by one unifying mind,” she says. Continue reading