What do your customers see and experience?
As we continue to recognize National Customer Service Week, we invite you to view an interesting blog post by Sam Fiorella, Chief Strategist at Sensei Marketing. Do you know what your customer doesn’t see? Sam gives us an interesting customer perspective – what they really see and experience.
Your customer does not see how unrealistic their demands are. They see how you respond.
Your customer does not see your profit and loss statement, nor do they care. They see their shrinking wallet and what you plan on doing to help them with that.
Your customer does not see the price of a product. They see the value it gives them.
Your customer does not see the volumes of transactional and demographic data you’re collecting. They see that you’ve offered a product that you’re overstocked on rather than a product they need.
Your customer does not see the 754 unread emails in your inbox. They see your attempt to reach out and just say “hello”. Continue reading