Rating Scales for Satisfaction Survey Questionnaires

When designing a satisfaction survey, it is highly like you will need to implement rating scales in your questionnaire.  Ratings are subjective assessments that use a personal set of standards to evaluate your product or service.  Rating scale questions are used in Satisfaction Surveys of all types such as: Customer Satisfaction Surveys, Employee Satisfaction Surveys, Healthcare or Patient Satisfaction Surveys, and Educational Surveys such as Student Evaluations and Course Evaluations.  Continue reading