Logging in
The first step to using Snap XMP Online is logging in.
You will need
- The Snap XMP Online web address. This is supplied by Snap Surveys or your own system administrator, depending on whether you are using Snap Surveys servers or your organisation’s on-premises server.
- An email address that you are going to use to log in to Snap XMP Online.
- Your password. When you are logging on for the first time, this may be a temporary password provided by Snap Surveys or your own system administrator.
Single session log in
Users logging in to Snap Online are limited to a single session at any one time. This means that when a user logs into Snap Online on one device, they cannot log in via another device at the same time. It also means that a user cannot log into different browsers on the same device at the same time. If this happens the user will see a message telling them they have another session running, and if they continue, they will be logged out of the other session.
Please note that multiple devices can be logged into Snap Offline Interviewer with the same account. You can also be logged into Snap Online and Snap Desktop at the same time.
How to log in
Once you have all the information you need, follow these instructions to log in.
- Open a web browser and enter the Snap XMP Online web address. You will see a Log in to Snap XMP Online dialog as shown.
- Enter your email address and click Next.
- Enter your password then click Log in.
- If you are logged into another session you will see a message alerting you that you will be logged out of the other session, if you continue. Click Continue to log in and Cancel to remain logged in the other session.
- After you have logged in, you can access your Snap XMP Online account.
If you have forgotten your password, click Reset password and follow the instructions. When you log in for the first time we recommend that you change your password.
Once you have successfully logged in to Snap XMP Online, the first page shown is the Your work summary where you can view Your work.
When you have finished working you will want to log out.