Features list comparing Snap XMP products
This list of features compares those features available with the full Snap XMP suite of products, including Snap XMP Desktop, Snap XMP Online and Snap XMP Offline Interviewer to the feature when only using the online products Snap XMP Online and Snap XMP Offline Interviewer. Create Dynamic, Engaging Surveys Getting started Product Feature Full Snap […]
Randomising the order of your questions
Showing the questions in the same order for every interview can introduce biases in the responses to the questionnaire. Answers are often influenced by the order in which questions are asked, often favouring the first and last items, or questions asked earlier in the interview may influence answers given to later questions. If you have […]
5 Steps guide
Subscription Snap XMP Online release notes
These release notes are for the subscription version of Snap XMP Online, which is managed by Snap Surveys. If you are using the on-premises version of Snap XMP Online managed by your organisation, please use the On-Premises Snap XMP Online release notes. Build: 1.0.0.1381 Release Date: 30th November 2025 Features Fixes Build: 1.0.0.1374 Release Date: 7th September […]
Response profile
When running a survey, you may want to keep track of how many participants have completed the survey, or whether there are particular times that your respondents choose to complete the questionnaire. This can help you improve responses to the survey by sending invitations at certain times or targeting reminders for a particular day of […]
Customer NPS® Survey guide
The Customer NPS Survey allows you to build surveys that ask your customers how satisfied they are with your organisation. The survey contains the standard 2 part NPS questions to measure the loyalty of your customers. Both the 11 point scale and follow-up question text can be customised using your own words. There is also […]
Technical summary
Please check our Technical Specifications page for the latest Snap XMP technical information.
Employee Engagement and Enablement Survey guide
The Employee Engagement and Enablement Survey is a ready-to-run survey that you can customise for your organisation. The survey gathers views on a range of key areas that help you understand how employees feel about working for your organisation, showing whether your employees are aligned with your goals, motivated to succeed, and have all the […]
Changing the colour of the default Summary Reports
The charts within the Summary and Summary Dashboard reports use a Chart Style that is saved within the Styles folder of Snap XMP Desktop. In order to edit the format of the charts within these 2 reports, the Horizontal Bar Summary Report chart style needs to be edited. Steps 1. Create a chart using the […]
Using placeholder text
Placeholder text, also known as ghost text, lets you display initial text which describes the expected type of response. This helps the respondent reply to the question with relevant information. Once a respondent starts entering text in the question box, then this removes the placeholder text. Placeholder text is available for all open-ended questions. Adding […]