Employee Engagement and Enablement Survey guide

Introduction to the Employee Engagement and Enablement Survey The Employee Engagement and Enablement Survey is a ready-to-run survey that you can customise for your organisation. The survey gathers views on a range of key areas that help you understand how employees feel about working for your organisation, showing whether your employees are aligned with your […]

Changing the colour of the default Summary Reports

The charts within the Summary and Summary Dashboard reports use a Chart Style that is saved within the Styles folder of Snap Desktop. In order to edit the format of the charts within these 2 reports, the Horizontal Bar Summary Report chart style needs to be edited. Steps 1. Create a chart using the Horizontal […]

Using placeholder text

Placeholder text, also known as ghost text, lets you display initial text which describes the expected type of response. This helps the respondent reply to the question with relevant information. Once a respondent starts entering text in the question box, then this removes the placeholder text. Placeholder text is available for all open-ended questions. Labels […]


Connectors use the response data from one survey, called the source survey, to create a new participant in another survey, called the destination survey. When a respondent submits a response to the source survey the information entered together with any associated information, such as login, email address or other seeded information can be used to […]

Creating database links to upload participants

Database links can be used to link a file or database containing participant information to a survey. The participant information can include logins, details used to seed the questionnaire, as well as email addresses and seeding used to send email invitations. Creating a database link lets you Database links are created using the database link […]

Multi-factor authentication (MFA)

Please upgrade to Snap Desktop version 12.11 or later to enable MFA support. Multi-factor authentication is a security measure for online software. In addition to your username and password, this requires you to authenticate your login by providing additional information that proves your identity. This is usually provided by a code generated in an email […]

Quotas and Screen Outs for mobile interviewing

In Snap Offline Interviewer, the selection page shows the quotas and screen outs available for each survey. The selection page displays the totals next to each survey Setting up quotas and screen outs You set up the quotas and screen outs in Snap Desktop. You can find how to set up a quota at Setting […]