Employee Net Promoter Score® (eNPS) Survey guide

The Employee Net Promoter Score (eNPS) Survey allows you to build surveys that measure employee satisfaction, loyalty and engagement within the organisation. It is based on the Net Promoter Score® system from Bain & Company, Satmetrix Systems, Inc., and Fred Reichheld, which gauges customer loyalty. This setup consists of a two part eNPS question containing the […]

Smileys Survey guide

The Smileys Survey allows you to build surveys that ask your customers how satisfied they are with your organisation. The survey contains a two part question to measure the satisfaction of your customers. Firstly, customers select one of five distinctive faces ranging from Very happy to Very unhappy then they have the opportunity to answer a follow-up question. […]

5 Star Rating Survey guide

The 5 Star Rating Survey allows you to build surveys that ask your customers how satisfied they are with your organisation. The survey contains a two part question consisting of a five point scale question followed by a free-text question. These questions provide a method to measure customer sentiment with your brand, product, or service. […]

Show or hide questions

You can show or hide a question in a questionnaire using the Show topic in the Questionnaire window. You can use this to display different question formats in different output editions, for example a grid may fit better on a large screen and a drop-down list may be easier to use in a mobile edition. […]

Changing the position relative to the question

The Positions topic determines the relative position of the question text, associated code boxes and footnote. The question text can be placed above or beside the question. The default setting is for the question text to appear above the list of codes and the footnote to appear below the list of codes. When you select Beside, the […]

Changing the question margins

The Margins determine the amount of space around individual elements of a question. You can spread the questions elements further apart to make the text easier to read. You can make the question elements closer together to reduce the amount of space needed for the question. The elements of the question that you can alter in Margins are: […]

Changing the font

You can change the way any text in a question looks, using the Font topic in the Questionnaire window. The Font topic is the default topic when you open the Questionnaire window. Changes made to the text affects all language editions for the same publication but does not change editions for different publications. Change the […]

Changing the column layout for a question

In the Questionnaire window, you can set different column layout using the Columns topic. Setting the column layout Setting a multi column layout The default settings are Columns set to 1 and Down set on. The codes are displayed underneath in each other in one column. In this example, there are 2 columns and the order […]

Finding text in the questionnaire

You can find text in the questionnaire window when you are in Design or Style mode. Use the controls Find Next   to find the next occurrence and Find Previous   to find the previous occurrence. The box containing the search text will store any previous searches in a drop-down list, so you can repeat searches without retyping the text. This […]