March 19, 2020
Business continuity at Snap Surveys
We are monitoring the coronavirus (COVID-19) situation carefully and are taking steps to minimise the disruption to our business and to keep our staff safe. The data security and business continuity processes we have developed to gain our ISO 27001 certification means that we are able to operate our business as usual. Our software and services remain available, our staff are working from home and we do not expect any significant disruption in our supply chain during this period.
How we can help our customers
We recognise that our customers are having to make changes to how they operate their business during this time, particularly by asking their own employees to work from home. To help with this, we have emailed the main contact at each of our customers to offer free additional temporary licences of our software for use at home. Our research services, support teams, online training courses and consultancy services are available as usual should you require them. For more information about these options, don’t hesitate to contact us: email@example.com or 020 7747 8900.
Customers: We request our customers pay by BACS instead of cheque – contact us at firstname.lastname@example.org for our bank details.
Suppliers: Please email your invoices to email@example.com rather than posting them to us.
Clearly, the situation is a fast moving one for all of us but we will respond as quickly as possible to each development to reduce disruption for everyone. There may be times when certain operations could be affected, for example it may take us longer to respond to a phone call, but we appreciate your patience during this period.
Steve Jenkins, CEO