Planning Application Satisfaction Survey

Bolsover District Council's Planning Department is seeking feedback from all the customers who have used its Planning Application services. Your feedback is important to us and will be used to improve services in the future. Every year a report is produced on the feedback provided to us, this can be found on our website.

About the application

1.Thinking about your recent involvement with an application, in what capacity were you acting?
2.What type of application was it?
3.Was the application approved or refused?

Planning application process

4.How strongly do you agree or disagree with the following statements..?
 Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree N/A 
 When submitting the application or making the representation I was given the advice and help I needed by planning staff      
 The planning staff were polite      
 I understood the planning documentation      
 The Council kept me informed about the progress of the application      
 I found the planning application process easy to access      
 I received a prompt reply to my queries      
 I understood the reasons for the decision on the application      
 I felt that I was treated fairly      
 My point of view was listened to      

Overall satisfaction

5.Overall, setting aside the outcome of the application, how satisfied or dissatisfied are you with the Council's Planning Application process?
Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied 

Equalities Monitoring Information

At Bolsover District Council we take equality seriously and are committed to providing fair services to everyone. You do not have to fill in the next part of the form or answer any questions you do not feel comfortable with; however these statistics will help us to uphold our Equality Policy and monitoring procedures. This information will only be used to help us analyse the data.
10.Are you?
11.How would you describe your ethnic background?
12.Do you consider yourself to be disabled? The definition of a disability in the Equality Act 2010 is: "A physical or mental impairment which has a substantial and long term adverse effect on a person's ability to carry out normal day to day activities."
13.What is your age?
14.How would you describe your religion or belief, including non belief?
15.How would you describe your sexual orientation?
All personal and sensitive information provided to Bolsover District Council will be held and treated in confidence in accordance with the Data Protection Act 1998.  It will only be used for the purpose for which it was given. Only those personnel who require this information as part of their job will have access to it. It will only be used for the purpose for which it was given and your responses will remain anonymous in the reporting.

Thank you for your time

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