This worksheet covers how to prevent further survey invitations and reminder messages from being sent using Snap WebHost for a given survey. This can be applied permanently (for example where a respondent has objected to receiving further emails) or temporarily (for example where a respondent wishes to restrict the processing of their personal data, until such a restriction is lifted).
Snap WebHost allows researchers to send emails to respondents who are listed under the “respondents” tab. As the survey progresses, researchers might wish to disable a given respondent. Once a respondent has been disabled, they will no longer be able to take the survey or be sent any future email messages from Snap WebHost in relation to that survey. A respondent can be “re-Enabled” at any time.
Summary of steps
- Open your favorite browser and browse to your Snap WebHost login page.
- Login to Snap Webhost using your assigned researcher account and navigate to the desired survey.
- Once in the survey, click on the “respondents” tab. Search for a respondent based on username:
- To change their “Enabled” status, click on their current status of “Yes” to change it to “No”:
A status of “No” will indicate to Snap WebHost that the respondent is no longer active. They will not receive any future messages or be able to access the survey.
A respondent can be “re-enabled” at any time by repeating Step 1 and Step 2 by changing the status to Yes instead of No.
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