{"version":"1.0","provider_name":"SnapSurveys","provider_url":"https:\/\/www.snapsurveys.com\/support-snapxmp","author_name":"Sharon Borg","author_url":"https:\/\/www.snapsurveys.com\/support-snapxmp\/author\/sborg\/","title":"Using scores to analyse satisfaction questions | SnapSurveys","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"yx1RbNgcO5\"><a href=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/using-scores-analyse-satisfaction\/\">Using scores to analyse satisfaction questions<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/using-scores-analyse-satisfaction\/embed\/#?secret=yx1RbNgcO5\" width=\"600\" height=\"338\" title=\"&#8220;Using scores to analyse satisfaction questions&#8221; &#8212; SnapSurveys\" data-secret=\"yx1RbNgcO5\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"The purpose of many surveys is to discover how satisfied customers are with the product or service they are using. Questions about customer satisfaction are often set up to ask participants to rate something on a rating scale. These ratings can be converted into mean values by analysing the responses using a score, providing useful [&hellip;]","thumbnail_url":"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/05\/surveyoverviewicon-png-1.png"}