1.0SnapSurveyshttps://www.snapsurveys.com/support-snapxmpSharon Borghttps://www.snapsurveys.com/support-snapxmp/author/sborg/Using gap analysis to interpret importance with satisfaction | SnapSurveysrich600338<blockquote class="wp-embedded-content" data-secret="lKPIhkhH9C"><a href="https://www.snapsurveys.com/support-snapxmp/snapxmp/using-gap-analysis/">Using gap analysis to interpret importance with satisfaction</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.snapsurveys.com/support-snapxmp/snapxmp/using-gap-analysis/embed/#?secret=lKPIhkhH9C" width="600" height="338" title="“Using gap analysis to interpret importance with satisfaction” — SnapSurveys" data-secret="lKPIhkhH9C" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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Gap analysis shows the difference between how important attributes are to your respondents and how satisfied they are with those attributes. By comparing importance and satisfaction scores on your chart you can use gap analysis to identify priorities for improvement. If the importance bar is longer than the satisfaction one there may be a problem. […]https://www.snapsurveys.com/support-snapxmp/wp-content/uploads/2020/10/courseevalsurvey-png.png