{"id":9509,"date":"2013-06-28T11:25:43","date_gmt":"2013-06-28T11:25:43","guid":{"rendered":"https:\/\/www.snapsurveys.com\/support-snap11\/?page_id=9509"},"modified":"2023-05-10T08:40:41","modified_gmt":"2023-05-10T07:40:41","slug":"support","status":"publish","type":"page","link":"https:\/\/www.snapsurveys.com\/support-snap11\/","title":{"rendered":"Support Hub"},"content":{"rendered":"<header>\n<div class=\"section-banner support-banner\">\n<div class=\"row\">\n<div class=\"columns twelve\">\n<h1>Snap 11 Support Hub<\/h1>\n<p>Links to interactive tutorials, worksheets, blog articles, webinar recordings, online user guide and installation and update instructions for Snap Survey Software, Snap WebHost and Snap Mobile Anywhere.<\/p>\n<p><strong><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/updates\/\">Download the latest software updates \u2192<\/a><\/strong><\/p>\n<div class=\"container-support-search\">\n<form id=\"site-search\" action=\"https:\/\/www.snapsurveys.com\/support-snap11\/\" method=\"get\"><button class=\"fa fa-search\"><\/button><input id=\"s\" class=\"search-input\" name=\"s\" type=\"text\" value=\"\" placeholder=\"Search Snap 11 Support Hub...\"><\/form>\n<\/div>\n<div class=\"container-suggested-items\">\n<ul class=\"suggested-items-list no-bullet\">\n<li class=\"suggested-item\"><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/data-snap-web\/\">How do I download data from Snap WebHost?<\/a><\/li>\n<li class=\"suggested-item\"><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/introduction-to-reports\/\">How do I view a results summary?<\/a><\/li>\n<li class=\"suggested-item\"><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/invitations-reminders\/\">How do I send email invites?<\/a><\/li>\n<li class=\"suggested-item\"><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/\">Worksheets<\/a><\/li>\n<li class=\"suggested-item\"><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/interactive-tutorials\/\">Interactive tutorials<\/a><\/li>\n<li class=\"suggested-item\"><a href=\"https:\/\/www.snapsurveys.com\/help\/\" rel=\"help\">Online documentation<\/a><\/li>\n<li class=\"suggested-item\"><a href=\"https:\/\/www.snapsurveys.com\/resources\/events-webinars\/\" rel=\"help\">Events and Webinars<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/header>\n<article>\n<div class=\"row row-pad\">\n<div class=\"columns twelve\">\n<h2>Getting started<\/h2>\n<p>Are you new to Snap or would you like a refresher on the basics? Our &#8216;Getting Started&#8217; interactive tutorials guide you through the steps to create a survey, collect replies, and view a summary of results.&nbsp;Each tutorial simulates the entire survey process for online, paper or face-to-face interviewing, exactly as if you were using Snap Survey Software.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/interactive-tutorials\/getting-started-with-online-surveys-with-snap-webhost\/\">Getting Started with &#8211; Online surveys with Snap WebHost<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/interactive-tutorials\/getting-started-with-paper-surveys-with-scanning\/\">Getting Started with &#8211; Paper surveys with Scanning<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/interactive-tutorials\/getting-started-with-snap-mobile-anywhere\/\">Getting Started with &#8211; Snap Mobile Anywhere<\/a><\/li>\n<\/ul>\n<p>You&#8217;ll find more interactive tutorials covering a variety of subjects right here in the Support Hub.<\/p>\n<p><strong><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/interactive-tutorials\/\">Browse all Interactive Tutorials&nbsp;\u2192<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"row row-pad-bottom\">\n<div class=\"columns twelve\">\n<h2>Learn by subject<\/h2>\n<p>Ready to explore Snap in more detail? In this section all our interactive tutorials, video guides, worksheets, webinars and blog articles have been reorganised by subject so it\u2019s easy to find the help you need, however you prefer to learn.<\/p>\n<\/div>\n<\/div>\n<div class=\"row row-pad-bottom\">\n<div class=\"columns four\">\n<h3><i class=\"fa fa-wrench\"><\/i> Create<\/h3>\n<ul class=\"moreList\">\n<li><a class=\"poptip\" title=\"Get started with new surveys, and learn how to manage your surveys and share with other Snap users in your organisation.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/creating-and-managing-surveys\/\">Creating and managing surveys<\/a><\/li>\n<li><a class=\"poptip\" title=\"Explore the different questions styles in Snap and how to use them in your surveys.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/question-types\/\">Question types<\/a><\/li>\n<li><a class=\"poptip\" title=\"Features that change subsequent questions or pages, based on how survey participants answer the current question. For example, Question Routing, Answer Masking, Text substitution and In-survey Calculations.\" href=\"\/support-snap11\/survey-logic\/\">Survey logic<\/a><\/li>\n<li><a class=\"poptip\" title=\"Automated email alerts are triggered by a specific reply or replies, and sent to you, colleagues or participants.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/automated-email-alerts\/\">Automated email alerts<\/a><\/li>\n<li><a class=\"poptip\" title=\"Respondent information held in your database can be inserted anywhere in the survey and can also be used to pre-answer questions.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/prepopulating-surveys\/\">Prepopulating surveys<\/a><\/li>\n<li><a class=\"poptip\" title=\"Design, distribute and analyse questionnaires in any language, including right to left languages such as Arabic, Hebrew, Urdu and character based languages such as Japanese, Korean and Chinese.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/multi-language-surveys\/\">Multi-language surveys<\/a><\/li>\n<li><a class=\"poptip\" title=\"Settings in Questionnaire Properties define the key characteristics for your survey, from how survey data is received, to the colour and style of navigation buttons.\" href=\"\/support-snap11\/questionnaire-properties\/\">Questionnaire properties<\/a><\/li>\n<li><a class=\"poptip\" title=\"Automate the survey process for ongoing or repeated evaluation \u2013 ideal for course evaluations, product testing or 360 degree surveys.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/grouped-questionnaires\/\">Grouped questionnaires<\/a><\/li>\n<li><a class=\"poptip\" title=\"The layout and content of an adaptive survey changes automatically to suit the screen size of the device on which the survey is viewed. \" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/adaptive-questionnaires\/\">Adaptive questionnaires<\/a><\/li>\n<li><a class=\"poptip\" title=\"Add the finishing touches and match your survey to your organisations brand.\" href=\"\/support-snap11\/survey-design-and-branding\/\">Survey design and branding<\/a><\/li>\n<li><a class=\"poptip\" title=\"See how to use the library, and how to create a library of your own surveys and frequently asked questions.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/question-libraries\/\">Question libraries<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"columns four\">\n<h3><i class=\"fa fa-check-square\"><\/i> Collect<\/h3>\n<ul class=\"moreList\">\n<li><a class=\"poptip\" title=\"Schedule automated survey invitations and targeted follow up reminders to your clients and customers.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/invitations-reminders\/\">Invitations and reminders<\/a><\/li>\n<li><a class=\"poptip\" title=\"Snap WebHost is used to host surveys for online and offline completion, schedule email invitations and reminders, and share results online. Install Snap WebHost on your servers or subscribe to ours.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/snap-webhost\/\">Snap WebHost<\/a><\/li>\n<li><a class=\"poptip\" title=\"The Snap scanning module makes short work of scanning paper surveys \u2013 saving time while getting you the information you need accurately, quickly and efficiently.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/scanning-surveys\/\">Scanning surveys<\/a><\/li>\n<li><a class=\"poptip\" title=\"With Snap Mobile Anywhere you can capture better feedback instantly with uninterrupted interviewing, even in Wi-Fi black spots. Data and surveys are automatically synchronised when a connection is available.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/snap-mobile-anywhere\/\">Snap&nbsp;Mobile Anywhere<\/a><\/li>\n<li><a class=\"poptip\" title=\"Snap includes advanced validation checks to ensure data is input accurately.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/keyed-data-entry\/\">Keyed data entry<\/a><\/li>\n<li><a class=\"poptip\" title=\"We\u2019ve partnered with panel experts Cint to bring you cost effective, quality samples with access to over 7 million respondents in more than 50 countries.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/respondent-panels\/\">Respondent panels<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"columns four\">\n<h3><i class=\"fa fa-pie-chart\"><\/i>&nbsp;Analyse<\/h3>\n<ul class=\"moreList\">\n<li><a class=\"poptip\" title=\"Create simple tables, charts, lists and WordClouds, and learn how to filter results to see how different groups answer specific questions.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/getting-started-analysis\/\">Getting started with analysis<\/a><\/li>\n<li><a class=\"poptip\" title=\"Make sense of survey responses. Examine, interrogate and thoroughly explore your data, then present results clearly and effectively.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/analysis-tools\/\">Analysis tools<\/a><\/li>\n<li><a class=\"poptip\" title=\"Automatically import\/export data between Snap surveys and an external database or another Snap survey, and merge or join similar surveys.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/data-management\/\">Importing, exporting data<\/a><\/li>\n<li><a class=\"poptip\" title=\"Learn how to view and modify the standard reports, and how to build your own report.\" href=\"\/support-snap11\/introduction-to-reports\/\">Introduction to reports<\/a><\/li>\n<li><a class=\"poptip\" title=\"Create multiple dynamic Smart Reports including content to tailored to the unique perspective of each reader, e.g. an individual, region, department or team.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/dynamic-smart-reports\/\">Dynamic Smart Reports<\/a><\/li>\n<li class=\"uk-only\"><a class=\"poptip\" title=\"Learn about derived variables - a fundamental analysis technique in Snap and a key method in refining and simplifying survey data.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/transforming-and-recategorising-data\/\">Transforming, recategorising data<\/a><\/li>\n<li class=\"us-only\"><a class=\"poptip\" title=\"Learn about derived variables - a fundamental analysis technique in Snap and a key method in refining and simplifying survey data.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/transforming-and-recategorising-data\/\">Transforming, recategorizing data<\/a><\/li>\n<li class=\"uk-only\"><a class=\"poptip\" title=\"Most surveys include a rating scale question. Analysing satisfaction questions.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/analysing-rating-scale-questions\/\">Analysing rating scale questions<\/a><\/li>\n<li class=\"us-only\"><a class=\"poptip\" title=\"Most surveys include a rating scale question. Analysing satisfaction questions.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/analysing-rating-scale-questions\/\">Analyzing rating scale questions<\/a><\/li>\n<li><a class=\"poptip\" title=\"Snaps suite of statistical tools will help you identify patterns and trends in survey responses, from factor, cluster and gap analysis to z, t, and u tests.\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/statistical-analysis\/\">Statistical analysis<\/a><\/li>\n<li><a class=\"poptip\" title=\"Give your clients and colleagues 24\/7 access to real-time and personalised survey results.\" href=\"\/support-snap11\/sharing-analysis-online\/\">Sharing analysis online<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"row row-pad-bottom\">\n<div class=\"columns six\">\n<h2>Further help and&nbsp;resources<\/h2>\n<h3><i class=\"fa fa-book\"><\/i> <a href=\"https:\/\/support.snapxmp.com\/snapxmp\/\">Snap XMP support hub<\/a><\/h3>\n<h3><i class=\"fa fa-book\"><\/i> <a href=\"https:\/\/www.snapsurveys.com\/help\/\">Online user guide, documentation<\/a><\/h3>\n<h3><i class=\"fa fa-phone\"><\/i> <a href=\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/\">Telephone and email support<\/a><\/h3>\n<h3><i class=\"fa fa-users\"><\/i> <a class=\"uk-only\" href=\"https:\/\/www.snapsurveys.com\/resources\/training-consultancy\/\">Online and face-to-face training<\/a><a class=\"us-only\" href=\"https:\/\/www.snapsurveys.com\/resources\/us-training\/\">Online and face-to-face training<\/a><\/h3>\n<div class=\"us-only\">\n<h3><i class=\"fa fa-life-ring\"><\/i>&nbsp;<a href=\"https:\/\/www.snapsurveys.com\/research-projects\/\">Feedback Management &amp; Projects Team<\/a><\/h3>\n<\/div>\n<p><!--\n\n\n<h3><i class=\"fa fa-comments\"><\/i> <a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/forum\/\">User forum<\/a><\/h3>\n\n\n--><\/p>\n<h3><i class=\"fa fa-download\"><\/i> Installation and updates<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.snapsurveys.com\/help\/#25884\">Installing Snap Survey Software as standalone<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/help\/#17254\">Installing Snap Survey Software on a network<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/help\/#18250\">Installing Snap Survey Software on a server<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/help\/index.htm#23177\">Installing scanning hardware<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/help\/#29982\">Installing Snap Mobile Anywhere on a tablet, laptop or kiosk<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/help\/#17256\">Modifying an existing installation<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/updates\/\">Software updates<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/survey-software\/technical-specifications\/\">Technical specifications<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"columns six\">\n<h2>Browse all resources<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/interactive-tutorials\/\">Interactive tutorials<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/help\/\">Snap help<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/\">Worksheets<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/webinars-to-watch-again\/\">Webinars<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/survey-software\/technical-specifications\/\">Technical specifications<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/getting-started-guides\/\">Printable &#8216;Getting started&#8217; guides<\/a><\/li>\n<\/ul>\n<h2>Useful survey tools<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.snapsurveys.com\/resources\/free-qr-code-generator\/\">QR Code generator<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/resources\/sample-size-calculator-free\/\">Sample size calculator<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/resources\/margin-of-error-calculator\/\">Margin of error calculator<\/a><\/li>\n<li><a href=\"\/support-snap11\/using-survey-link-to-seed-data-into-your-survey\/\">Tool to create survey link with seeding<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p><a class=\"ninja_pages_read_more\"  href=\"https:\/\/www.snapsurveys.com\/support-snap11\/\"><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"page-templates\/full-width-no-content-layout-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"0":"post-9509","1":"page","2":"type-page","3":"status-publish","5":"search_category-site","6":"search_category-support-hub"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Snap 11 support hub - Snap Surveys<\/title>\n<meta name=\"description\" content=\"Support resources for Snap Survey Software, Snap WebHost and Snap Mobile Anywhere. 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