{"id":5755,"date":"2012-10-25T13:27:31","date_gmt":"2012-10-25T13:27:31","guid":{"rendered":"https:\/\/www.snapsurveys.com\/support-snap11\/?page_id=5755"},"modified":"2018-10-04T14:25:15","modified_gmt":"2018-10-04T13:25:15","slug":"working-rating-scale-questions","status":"publish","type":"page","link":"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/working-rating-scale-questions\/","title":{"rendered":"Working with rating scale questions"},"content":{"rendered":"

One of the most useful forms of question is a rating scale, where you ask people to mark how satisfied they were with an item or a service. You can then analyse the answers to these questions to see if people are generally satisfied or dissatisfied, so you are more able to judge where to put the effort in to improve what you offer.<\/p>\n

For example, here are five rating questions with a five point scale.<\/p>\n

\"How<\/p>\n

You could use the responses to these questions to help you judge whether you should invest in a larger parking lot or better food.<\/p>\n

This worksheet explains some of the issues about using the data as it stands, and describes how to set up a three column table and a simple bar chart to display whether people are generally satisfied or not.<\/p>\n

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Background<\/h3>\n

When you are looking at the responses, you need to be careful that you know what is being counted, and that you compare like with like.<\/p>\n

For example, how do you compare people’s satisfaction with parking and cleanliness if forty people answer your questionnaire:<\/p>\n