{"id":13582,"date":"2014-01-23T14:17:37","date_gmt":"2014-01-23T14:17:37","guid":{"rendered":"https:\/\/www.snapsurveys.com\/support-snap11\/?page_id=13582"},"modified":"2023-02-03T13:51:57","modified_gmt":"2023-02-03T13:51:57","slug":"nps-charts","status":"publish","type":"page","link":"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/nps-charts\/","title":{"rendered":"NPS Charts"},"content":{"rendered":"<p><strong>The following sections are included on this page:<br \/>\n<\/strong><\/p>\n<ul>\n<li><a href=\"#o32322\">Creating the NPS doughnut chart in your own survey<\/a><\/li>\n<li><a href=\"#o32356\">Creating the bar chart of the NPS over time in your own survey<\/a><\/li>\n<li><a href=\"#o32357\">Exporting\/importing chart styles<\/a><\/li>\n<li><a href=\"#o32330\">Creating your own image bar charts<br \/>\n<\/a><\/li>\n<\/ul>\n<p>Instructions on setting up variables and weights for NPS available here&#8230;<\/p>\n<ul>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/using-net-promoter-scores-nps-snap\/#o32309\">Copying the NPS question from the sample survey to your own survey<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/using-net-promoter-scores-nps-snap\/#o32355\">Importing the map control style from the sample survey to your own survey<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/using-net-promoter-scores-nps-snap\/#o32319\">Creating a derived variable for NPS analysis<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/using-net-promoter-scores-nps-snap\/#o32320\">Creating a weight for NPS analysis<\/a><\/li>\n<li><a href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/using-net-promoter-scores-nps-snap\/#o32344\">Running the report in the sample survey<\/a><\/li>\n<\/ul>\n<p><a name=\"o32322\"><\/a><\/p>\n<h3>Notes on creating the analyses supplied<\/h3>\n<p>These notes show how to calculate the NPS<\/p>\n<ul>\n<li>by using a cell reference calculation in the doughnut chart<\/li>\n<li>by using a weight to calculate the NPS against another variable to give the NPS over time<\/li>\n<\/ul>\n<h4>Creating the NPS doughnut chart in your own survey<\/h4>\n<p>This example assumes that you have created a derived variable (<strong>V1aNP<\/strong>) that splits the responses into detractors, neutrals and promoters. Doing this is described in&nbsp;<a id=\"h32326\" title=\"Creating the derived variable for NPS analysis\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/using-net-promoter-scores-nps-snap\/#o32319\">Creating the derived variable<\/a>.<\/p>\n<ol>\n<li>Click&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2013\/09\/charts.png\" alt=\"charts\" width=\"16\" height=\"16\">&nbsp;to open the&nbsp;<strong>Analysis Definition<\/strong>&nbsp;dialog.<\/li>\n<li>Change the Chart style to&nbsp;<strong>NPS Doughnut Percent<\/strong>.<\/li>\n<li>Enter&nbsp;<strong>V1aNP<\/strong>&nbsp;(or the name of your derived variable if it is different) in the&nbsp;<strong>Analysis<\/strong>&nbsp;field.<\/li>\n<li>Leave the&nbsp;<strong>Calculate&nbsp;<\/strong>field as Counts &amp; Percents.<\/li>\n<li>Clear the&nbsp;<strong>Counts&nbsp;<\/strong>box under&nbsp;<strong>Show&nbsp;options<\/strong>.<\/li>\n<li>Select the&nbsp;<strong>Analysis Percents<\/strong>&nbsp;box.\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/chart_nps.png\" alt=\"Analysis Definition_chart_nps\" width=\"491\" height=\"229\"><\/p>\n<\/div>\n<\/li>\n<li>Change to the&nbsp;<strong>Notes\/Titles&nbsp;<\/strong>tab.<\/li>\n<li>Enter&nbsp;<strong>NPS doughnut<\/strong>&nbsp;in the&nbsp;<strong>Title<\/strong>&nbsp;pane.<\/li>\n<li>Click in the&nbsp;<strong>Notes&nbsp;<\/strong>pane.<\/li>\n<li>Click&nbsp;<strong>[Insert]&nbsp;<\/strong>and select&nbsp;<strong>Cell value field&nbsp;<\/strong>from the menu.<\/li>\n<li>Enter&nbsp;<strong>(R3C1-R1C1)<\/strong>&nbsp;as the cell value expression. This calculates the percentage of promoters &#8211; the percentage of detractors using the values in the current analysis.<\/li>\n<li>Click&nbsp;<strong>[OK]<\/strong>.\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/notes_nps.png\" alt=\"Analysis Definition_notes_nps\" width=\"491\" height=\"253\"><\/p>\n<\/div>\n<\/li>\n<li>Click&nbsp;<strong>[OK]<\/strong>. The chart window opens, displaying the NPS doughnut. If you have no data in your survey, there will be nothing to display in the chart. To see a chart with data, open the NPS sample survey, click Results window button to open the Analyses window and double click AN1 to open the sample NPS doughnut chart.<\/li>\n<\/ol>\n<p><a name=\"o32356\"><\/a><\/p>\n<h4>Creating the bar chart of the NPS over time in your own survey<\/h4>\n<ol>\n<li>The chart assumes that you have created the derived variable&nbsp;<strong>V1aNP&nbsp;<\/strong>and a weight as described in&nbsp;<a id=\"h32325\" title=\"Creating the weight for NPS analysis\" href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/using-net-promoter-scores-nps-snap\/#o32320\">Creating the weight<\/a>. It also assumes that you have created a variable used to categorise responses by date.<br \/>\nAn example derived variable&nbsp;<strong>Vmonth<\/strong>&nbsp;is supplied in the example NPS survey. You can see how the variable has been defined by clicking&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2013\/09\/codes.png\" alt=\"codes\" width=\"16\" height=\"16\">&nbsp;to open the&nbsp;<strong>Variables<\/strong>&nbsp;window, scrolling to&nbsp;<strong>Vmonth<\/strong>&nbsp;and double-clicking it to open it.<\/li>\n<li>Click&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2013\/09\/charts.png\" alt=\"charts\" width=\"16\" height=\"16\">&nbsp;to open the&nbsp;<strong>Analysis Definition<\/strong>&nbsp;dialog.<\/li>\n<li>Change the Chart style to&nbsp;<strong>Horizontal Bar Percent Transposed<\/strong>&nbsp;(or&nbsp;use the <strong>nps_blue_bar<\/strong> style provided in the supplied survey).<\/li>\n<li>Set the&nbsp;<strong>Analysis&nbsp;<\/strong>field to your derived date variable.<\/li>\n<li>Set the&nbsp;<strong>Calculate&nbsp;<\/strong>field to&nbsp;<strong>Means &amp;&nbsp;Significances<\/strong>.<\/li>\n<li>Set the mean to be calculated to&nbsp;<strong>WT1 (V1aNP)<\/strong>. This is the derived promoter variable weighted to give negative and positive values.<\/li>\n<li>Select the&nbsp;<strong>Transpose<\/strong>&nbsp;box.\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/chaert_nps_bar.png\" alt=\"chart_nps_bar\" width=\"473\" height=\"196\"><\/p>\n<\/div>\n<\/li>\n<li>Click&nbsp;<strong>[OK]&nbsp;<\/strong>to display your chart. If you have no data in your survey, there will be nothing to display in the chart. To see a chart with data, open the NPS sample survey, click&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2013\/08\/results1.png\" alt=\"Analyses\" width=\"16\" height=\"16\">&nbsp;to open the&nbsp;<strong>Analyses<\/strong>&nbsp;window and double click<strong>&nbsp;ANyear.2<\/strong>&nbsp;to open the sample chart of NPS over time.<\/li>\n<\/ol>\n<p><a name=\"o32357\"><\/a><\/p>\n<h3>Notes on using the chart styles supplied<\/h3>\n<p>These notes show how to export and import chart styles. The sample survey uses special chart styles to create its analyses. These have been supplied as separate .csf files.You can use these styles in other surveys.<\/p>\n<h4>Exporting a chart style from a survey<\/h4>\n<ol>\n<li>Click&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2013\/08\/results1.png\" alt=\"Analyses\" width=\"16\" height=\"16\">&nbsp;to open the&nbsp;<strong>Analyses<\/strong>&nbsp;window and double-click the chart that you are interested in to open it.<\/li>\n<li>Right-click the chart to open the context menu and select<strong>&nbsp;Save Style<\/strong>.\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/nps_save.png\" alt=\"nps_save\" width=\"441\" height=\"243\"><\/p>\n<\/div>\n<\/li>\n<li>A Save dialog appears. Give the chart style a name and choose a folder to save it in.<\/li>\n<\/ol>\n<h4>Importing a chart style<\/h4>\n<ol>\n<li>Place the chart style file (.csf) in a known place.<\/li>\n<li>Open the chart you are interested in.<\/li>\n<li>Right-click the chart and select&nbsp;<strong>Load Style<\/strong>&nbsp;from the menu.<\/li>\n<li>Browse for the .csf file that you want.<\/li>\n<\/ol>\n<p>You can also find a saved chart style by clicking the&nbsp;<strong>[Browse]<\/strong>&nbsp;button on the chart definition dialog.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/def_browse_hl.png\" alt=\"RD: definition for combination chart\" width=\"491\" height=\"102\"><\/p>\n<p><a name=\"o32330\"><\/a><\/p>\n<h3>Creating your own image bar charts<\/h3>\n<p>If you wish to create your own image bar charts, follow the points below to change the stacked bar chart style supplied with Snap to an image bar.<\/p>\n<h4>Notes on creating the analyses supplied<\/h4>\n<p>The sample survey shows a stacked bar chart made up of a line of people. This can be done quite easily but has to be carefully sized for it to look clean. You will need an image that has been duplicated with a different colour for each element of the chart. The example in the survey used three versions of the image of a man, one in red, one in yellow and one in green.<\/p>\n<ol>\n<li>Click&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2013\/09\/charts.png\" alt=\"charts\" width=\"16\" height=\"16\">&nbsp;to open the&nbsp;<strong>Analysis Definition<\/strong>&nbsp;dialog.<\/li>\n<li>Change the Chart style to&nbsp;<strong>Horizontal Stacked Bar Percent Transposed<\/strong>.<\/li>\n<li>Enter your variable in the&nbsp;<strong>Analysis&nbsp;<\/strong>field (<strong>V1aNP&nbsp;<\/strong>in the example)<\/li>\n<li>Select your analysis option (<strong>Analysis percents<\/strong>&nbsp;in the example).<\/li>\n<li>Click <strong>[OK]&nbsp;<\/strong>to create a stacked bar chart.<\/li>\n<li>Double click on one of the bar sections to open the chart designer for that series.<\/li>\n<li>Select&nbsp;<strong>Datapoint defaults<\/strong>&nbsp;in the left-hand&nbsp;pane.&nbsp;(If it is not visible, click <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/expand_ic.gif\" alt=\"Expand branch square icon\" width=\"9\" height=\"9\">&nbsp;by&nbsp;<strong>Series<\/strong>, then&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/expand_ic.gif\" alt=\"Expand branch square icon\" width=\"9\" height=\"9\">&nbsp;on the section title to display it.)<\/li>\n<li>Select the&nbsp;<strong>Picture&nbsp;<\/strong>tab on the right-hand side.<\/li>\n<li>Click<strong>&nbsp;[Browse]<\/strong>&nbsp;and browse for the appropriate picture.<\/li>\n<li>Select&nbsp;<strong>Embed picture<\/strong>&nbsp;to store your picture within the survey.<\/li>\n<li>Click&nbsp;<strong>[Apply]<\/strong>&nbsp;to display the change on the chart.\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/cd_picture_man.png\" alt=\"Chart Designer_picture_man\" width=\"581\" height=\"310\"><\/p>\n<\/div>\n<\/li>\n<li>Select<strong>&nbsp;Datapoint Labels&nbsp;<\/strong>on the left-hand side.<\/li>\n<li>Select the&nbsp;<strong>Appearance&nbsp;<\/strong>tab on the right.<\/li>\n<li>Set the&nbsp;<strong>Text Location<\/strong>&nbsp;to&nbsp;<strong>None&nbsp;<\/strong>to remove the percent figures displayed on the bar.<\/li>\n<li>Click&nbsp;<strong>[Apply]<\/strong>&nbsp;to display the change on the chart.\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2014\/01\/cd_no_label.png\" alt=\"Chart Designer_no_label\" width=\"581\" height=\"310\"><\/p>\n<\/div>\n<\/li>\n<li>Repeat for the other points in the series&nbsp;(<strong>Detractors, Neutrals and Promoters in the example<\/strong>.)<\/li>\n<li>Click&nbsp;<strong>[OK]<\/strong>&nbsp;to close the chart designer.<br \/>\nAdjust the window size until the scale of the images is appropriate for the numbers. To fit ten people in, you can use a window size of 841 * 460. The example in the report uses a window size of 900 * 446 to make the one figure represent 10% in the space available.<\/li>\n<li>Click&nbsp;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.snapsurveys.com\/support-snap11\/wp-content\/uploads\/2013\/09\/save.png\" alt=\"save\" width=\"21\" height=\"17\">&nbsp;to save the chart.<\/li>\n<\/ol>\n<p class=\"bodytext\">If there is a topic you would like a worksheet on, email to <a class=\"\" title=\"\" href=\"mailto:snapideas@snapsurveys.com\" target=\"_self\" rel=\"noopener\">snapideas@snapsurveys.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p><a class=\"ninja_pages_read_more\"  href=\"https:\/\/www.snapsurveys.com\/support-snap11\/worksheets\/nps-charts\/\"><\/a><\/p>\n","protected":false},"author":10,"featured_media":0,"parent":43,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"0":"post-13582","1":"page","2":"type-page","3":"status-publish","5":"search_category-support-hub"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - 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