Date updated: July 18 2019

This is an excellent opportunity to grow within a developing Portsmouth-based software company. Join our small-but-mighty team of tech-minded, customer service-focused individuals. Recent college graduates are encouraged to apply.

About us

Founded in 1981, Snap Surveys was created from our unique combination of survey software and research expertise. Today, we offer many innovative survey solutions appealing to any industry. We have a wide-ranging customer base from healthcare and market research to government agencies and colleges & universities. We have grown to become a leading survey software and research services provider worldwide. Aside from our beautiful Portsmouth, NH location, we also have UK offices in London and Bristol.

Job description

Summary/Objective

Under direction of the Services Manager, this entry level Technical Support position is responsible for providing external and internal support of Snap Surveys’ users, while maintaining excellent standards of customer service

Essential Functions

Individual required to perform, but not limited to, the following tasks:

  • Provide phone/email/online support to Snap users including liaising with the UK support and development teams as necessary
  • Provide online/ in-house/on-site training to Snap customers in all aspects of the software
  • Assist clients with special data collection projects, from survey design assistance to data collection and reporting needs
  • Document and diary appropriate customer issues & follow up needs on a timely basis
  • QA test new versions of Snap Survey software
  • Maintain topical knowledge of Snap Surveys markets, products, and services
  • Liaise with other departments on projects, when necessary
  • Participate in any professional development opportunities internally along with suggested external training
  • Perform other duties at the request of the manager

Competencies

  • Customer / Client Focused
  • Problem Solving / Analysis skills
  • Time Management & Organizational skills
  • Ability to work in a collaborative team environment
  • Strong Communication skills
  • Technical Aptitude

Required Education and Experience

  • Associates Degree or equivalent experience
  • 1 + years experience in customer service
  • Solid PC & MS Office Skills (particularly Excel)

Preferred Education and Experienc

  • General knowledge of database structures
  • HTML skills
  • Familiarity with statistics

Perks

  • Salary Range – $38k-$42k dependant on experience.
  • 20 days PTO
  • Contributory health and dental plan
  • 401K option
  • 10 paid federal holidays
  • Minutes from beautiful downtown Portsmouth, NH

How to apply:

If you are interested in applying for this position, please email a cover letter and resume to: us-jobs@snapsurveys.com. Phone calls will not be accepted at this time.