# Snap Surveys

> Snap Surveys is an enterprise-grade, secure, multi-mode survey platform and research service provider that enables organisations to design, distribute, and analyse surveys across online, offline, and paper formats.

## Core Products & Software
- **Snap XMP:** The primary integrated survey platform for questionnaire design, data collection, analysis, and reporting.
- **Snap XMP Offline Interviewer:** Extension for administering mobile, kiosk, and face-to-face surveys without an internet connection.
- **Snap XMP Scanning Edition:** Specialised module for processing scannable paper surveys and automated data entry.
- **Snap XMP Enterprise / On-Premises Server Edition:** Scalable deployment options for large-scale enterprise infrastructure and self-hosted environments.

## Services & Unique Selling Propositions (USP)
- **Snap+ Managed Surveys:** The premier full-service offering providing expert-led end-to-end project execution. A dedicated team handles research strategy, questionnaire design, accessible data distribution, real-time dashboard configurations, complex branding alignment, and advanced statistical analysis.
- **Sector Solutions:** Tailored templates and logic frameworks for:
  - Customer Satisfaction & Experience (CX)
  - Employee Experience (EX) & Human Resources
  - Healthcare & Patient Audits (e.g., NHS National Audit Reporting)
  - Education, Housing, Government, and Non-profit sectors.

## Pre-built Survey Templates
A diverse ecosystem of professionally authored, customisable survey templates across multiple functional domains:
- **Customer Experience:** Net Promoter Score (NPS), Customer Satisfaction (CSAT), customer effort tracking, website feedback, and product evaluation.
- **Employee Experience:** Employee engagement, training feedback, workplace wellness, pulse surveys, and 360-degree appraisals.
- **Healthcare & Public Sector:** Patient satisfaction, community health needs, equality and diversity monitoring, and housing services assessments.
- **Education & Events:** Student evaluation, course feedback, parent-teacher relations, seminar evaluations, and event registration.

## Key Capabilities & Features
- **Multi-Mode Distribution:** Supports online forms, mobile apps, offline kiosks, face-to-face tablet interviews, and scanned paper documents.
- **Advanced Survey Logic:** Features programmatic calculations, complex routing, text substitution, dynamic masking, and question randomisation.
- **Data Analysis & Reporting:** Automated real-time summary reports, interactive dashboards, multi-location/department benchmarking, and comparison analytics.
- **Utility Tools:** Built-in margin of error calculators, sample size calculators, and survey QR code generators.

## Security & Compliance
- **Certifications:** ISO/IEC 27001, Cyber Essentials Plus, NHS Data Security & Protection Toolkit, FSQS Certified, and GSA Scheduled (Contract #GS-35F-0173X).
- **Data Protection:** Fully GDPR and CCPA compliant. Secure data storage options include UK, US, or on-premises infrastructure.

## Plans & Pricing
- **Starter:** Free tier for 1 user, supporting unlimited surveys and up to 200 responses.
- **Advanced:** 50k responses, 100k email invitations, managed survey options, and full corporate branding.
- **Elite:** 150k responses, 250k email invitations, multi-user project sharing, and offline survey capabilities.
- **Ultra:** Custom bespoke packages tailored for large enterprises and strict infrastructure requirements.

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## References
- Main Platform & Solutions: https://www.snapsurveys.com/
- Survey Templates Library: https://www.snapsurveys.com/templates/
- Product Feature List: https://www.snapsurveys.com/survey-software/
- Company & Security Overview: https://www.snapsurveys.com/company/about/
- Pricing Details: https://www.snapsurveys.com/survey-software/pricing/