Tools for GDPR compliant surveys

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What is GDPR?

The General Data Protection Regulation came into effect 25, May, 2018, giving individuals more rights and insights about the use of their data. The legislation applies to anyone that collects or handles the personal data of EU citizens, even if they are outside of the EU and includes substantial fines for non-compliance.

How GDPR affects surveys

If you are collecting, processing or storing any data from EU citizens, then you will need to ensure that your survey practices are GDPR compliant. There are a number of ways in which the GDPR affects data collection, surveys, and research projects, including:

  • Lawful basis: before you collect any data, you need to have a lawful basis for doing so that meets one of the six conditions in the GDPR. Consent is a common basis for surveys; gaining consent from respondents to collect and process their data, before they start the survey.
  • Informed consent: When asking respondents to consent to data collection and processing, they need to be informed why their data is being collect, where it will be stored, how it will be processed, the purpose of the processing, and how long their data will be kept.
  • Data minimisation: You should only collect data that you need, and be able to justify why you needed to collect it. Respondent data and survey responses should be deleted when they are no longer needed and within the time frame specified to respondents.
  • Rectification, erasure and restriction: Under the GDPR individuals have a right to access their data, request their data is amended or deleted, and restrict any further processing of their data.

Snap Surveys: GDPR compliant survey tools

Snap Survey Software offers features and functionality to help create GDPR compliant surveys. We are ISO 270001 certified, and have built on our ISO and Data Protection Act compliance frameworks to meet the new GDPR requirements.

Snap Surveys is a UK based company, with UK servers, and the option to use a wholly ring fenced UK solution where survey data will not leave the UK.

Data Security

All data stored by Snap Surveys is treated with the highest levels of security, and there is also the option to run surveys on your own servers to have complete control over the data.

Anonymised surveys

Snap Surveys provides several methods of anonymising surveys to ensure that they are GDPR compliant. It’s possible to run completely anonymous surveys that don’t collect any personal, identifiable data. Alternatively, survey responses can be anonymised after collection.

Consent questions

The first page of a survey can be set up to obtain respondent’s consent before they can proceed with the survey.  The consent question can be used as a record of consent, and when it was given.

Fair processing information

Relevant information regarding the survey, and how respondents’ data will be handled and processed, can be provided in a survey invitation email, or at the beginning of a survey.

Edit and delete data

It’s possible to download and export individuals’ survey data and provide a copy. Respondent information and survey responses can also be edited or deleted if an organisation receives a request from an individual to do so.

Restriction of processing

A marker can be placed against a potential respondent so that they no longer receive survey invitations or reminders. Markers can also be used to exclude individual survey responses from further processing or reporting.

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Our clients include

Blue Cross, Blue Shield, Department of State, Sky, RNIB, Yale, IBM, MIT, University of Connecticut, USA Today, University of New Hampshire, Wells Fargo, Nielsen, AT&T, NHS