What visitor details do you need to support Test and Trace?

Benefits of visitor check-in tool blog image

Any premises across England and Wales accepting visitors, clients, guests, members, or customers during the Covid-19 pandemic should be taking contact details at the door to support contact tracing efforts.

The best way to do this is with a Visitor Check-In Tool or Sign-In App.

But what personal information are you allowed to ask for?

Here’s what you need to know.

What information can you legally ask visitors for in England?

When welcoming visitors, the only information you can ask for upon their arrival is:

  • Name
  • Phone number
  • Date of visit
  • Time of visit

The government advises it is fine to obtain this information from just one “lead” person in a group that has arrived together.

What contact tracing information can you not ask visitors for?

You can’t ask visitors for the following:

  • Email address
  • Home address
  • Date of birth
  • Any other personal information

It’s also important to remember you cannot use any information for marketing purposes.

*This information is correct at the time of publishing, see the government’s website for confirmation.*


Remember, all data must be stored safely and in line with data protection laws.

Free Visitor Check-In Tool from Snap Surveys

We created our very own Visitor Check-In Tool that is 100% free and designed to help you be compliant with GDPR.

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