Tractivity customers gain greater insight into public and stakeholder opinion with a Snap survey solution

TractivitySnap Surveys has partnered with Tractivity part of UK based RE:SYSTEMS to provide customers with seamless survey management and reporting.

Surveys can now be created and managed using Snap’s advanced WebHost online and mobile survey management system, responses are integrated into Tractivity for reporting and analysis.

Mark Rutter, Head of Tractivity comments: “We approached Snap because their survey solutions are already widely used in Local Authorities. The team at Snap was also very open to working with us to develop a tailored solution for our customers.”

Tractivity Customer Relationship Management (CRM) software is part of a suite of SaaS products created by UK based RE:SYSTEMS. Tractivity is the leading cloud-based software for CRM, stakeholder engagement and enquiry handling for public consultation and planning projects. The system streamlines working processes by managing multiple projects through one interface.

Adding customer value
As you’d expect, surveys are widely employed as part of public consultations and inward investment projects to gather public and stakeholder views.

The Tractivity team, always on the look out for ways to add value to the core system, approached Snap Surveys to provide their customers with a sophisticated and secure survey capability.

Snap Surveys has partnered with Tractivity to provide customers with seamless survey management and reporting. Surveys can now be created and managed using Snap’s advanced WebHost online and mobile survey management system, responses are then integrated into Tractivity for reporting and analysis.

Integrated survey capability

WebHost is Snap’s SaaS online and mobile survey management and reporting system used by many public and private sector clients around the world.

Snap’s development team worked with Tractivity to create the capability for individual Snap WebHost accounts to link in real time to corresponding Tractivity customer accounts.

Email survey invitations and reminders are created in Tractivity. Online questionnaires are designed in Snap and uploaded to Snap WebHost. Each online survey link contains a unique ID, the incoming live respondent data on Snap WebHost is matched and passed to the relevant survey project or record in Tractivity.

Who benefits
Tractivity’s customers can now take advantage of a seamless survey management and reporting experience from one of the most trusted and secure online survey systems.

Dr Steve Jenkins MD at Snap Surveys comments: “The Tractivity project has enabled us to extend the inherent capabilities of our survey software to provide real-time interworking between Snap’s online survey solution and other SaaS systems.”

To find out more about linking Tractivity to Snap WebHost or to explore data linking opportunities, get in touch.

UK  Call 020 7747 8900 | Email info@snapsurveys.com

US Call 603 610 8700 | Email sales@snapsurveys.com

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