Monthly worksheets to help you get the most out of Snap Survey Software.
This worksheet describes how to spring-clean your survey files. It tells you how to set up a folder structure, archive and restore surveys and add surveys to a SurveyPak so you can base new surveys on old ones easily.
This worksheet shows you two ways of combining a rating scale and a grid of literal responses into a single grid. You can use the two-column method for paper or online surveys, or the Compound Grid method for online surveys.
This worksheet describes setting up a satisfaction survey where respondents select items to rate from a multi-choice list. Associated rating questions are only displayed for selected items. This is simple to do using routing.
This worksheet describes how to send student respondents to a course evaluation survey, which they complete once for each course they have taken. When a student has completed an evaluation of a course, that version is marked as completed and no longer available to the student.
This worksheet describes how to create a set of course evaluation surveys accessible by students from a single web address. (This set of surveys is known in Snap WebHost as a panel project.) When the student logs in, they see the list of surveys that have been assigned to them. They can see which surveys they have completed and which surveys they have not started or still have to complete.
This worksheet describes how to create and run a survey that is to be used in a standalone mode. It can run on a dedicated survey kiosk, or on a tablet or iPad (stored in a kiosk frame which only exposes the touchscreen).
Surveys are loaded onto the kiosk over the Internet using Snap Mobile Anywhere. You then set up the device in kiosk mode and select which survey to run. Once in kiosk mode, the device will only display the selected survey.
The kiosk displays the first page of the survey by default. If someone starts the survey, but does not complete it, the screen resets back to the first page after a specified time.
You may use an outside panel provider to provide the respondents for your survey. This worksheet describes how to communicate between your survey and the panel provider. It explains how direct respondents to a specific web address at the end of each survey which includes a participant's name and exit status. It also enables you to provide a quotafull page that they are sent to if a respondent is over quota. This is done automatically if you use Snap Panel Samples, a partnership with Cint, available via Snap WebHost.
This worksheet tells you how to set up analyses when you are creating reports using a batch. It explains the difference between how the analyses are defined inside the batch and how they are defined on their own. It uses the crocodile survey supplied with Snap to show you how to create a report using existing analyses. It demonstrates how to use a Window Size instruction to set the size of charts, and how to proof your report by sending it to a pdf printer.
Snap Panel Samples let you send your surveys to a broad group of people or a targeted audience. You can specify the demographics or behavioral characteristics that you want for a survey, and buy it directly via Snap WebHost. As soon as it's approved, your survey will be sent to the panellists until you have all the responses required.
Snap Mobile Anywhere allows you to enter responses to a published survey on an iPad, iPhone, iPod touch or Android device. You must publish an offline edition of the survey in Snap running on a PC desktop. You can then synchronise your device touch with an account on a server. You add published surveys to the account and they are then downloaded to your device over the Internet. Responses are uploaded to the server.
You can set up a filter for a survey so that your clients only see the data which is applicable to them. When your client logs into Snap WebHost and views analyses in a filtered survey, Snap WebHost filters the data before creating the analysis. The filter is not visible to the client.
Snap's AttachIt feature allows your respondents to attach files (pictures, documents, etc.) as answers to individual questions in your Snap WebHost questionnaires. You can then download these files. The files will be tagged with a unique id representing the respondent and the question number.
It is possible to synchronise surveys and responses between Snap WebHost and your device when there is an internet connection available. This means that published offline surveys can be downloaded to your device and responses uploaded to Snap WebHost. You can then import the responses from Snap WebHost to your desktop and analyse them.
You can create a bank of questions in Snap which can be saved and used in more than one survey. These are known as SurveyPaks. This worksheet shows you how to use a question from Snap's own reference SurveyPak, how to create a new SurveyPak and how to store your own questions in it.
This worksheet describes how to get Snap WebHost to send an email to a specified address when respondents select a particular answer. It also describes how to set the condition to choose if the emails are sent.
This worksheet shows how to link to videos on the YouTube site (for example, our video Getting Started with Snap WebHost ).
This worksheet shows how to create a simple report about how men and women rate different types of service (using the snSatisfaction survey supplied with Snap). The report will consist of a table summarising the average rating for each service by men and women, plus separate tables for each service showing every rating.
This worksheet describes how to put an image next to a grid question in a two column layout, and also tells you how to switch on row highlighting so that the grid rows are highlighted when the cursor moves over them. (This highlights response boxes for all multi-choice questions.) Finally, it describes how to insert an image into your own questionnaire.
Snap version 10.17 has improved web survey layout on smartphones such as the iPhone and Blackberry. However, because smartphones have limited screen space, a mobile internet connection (which may use a slow speed) and small keyboards, it is sensible to adapt your surveys if you know that they will be viewed on smartphones. This worksheet discusses the issues involved in designing a survey for smartphones. It describes the facilities in Snap to help you. It gives an example of changing a survey so that it conforms to the guidelines for use on a smartphone.
This worksheet describes how to link between a Snap survey and an SQL Server database, so you can use your existing database to seed your survey, or send updated data from your survey back to your database. You can set this up to happen automatically by using a Hot Link. This worksheet describes how to import data from an SQL server database. Exporting data is done in a similar manner.
This worksheet explains how to export a file to send to an external translator and re-import the translated text to create a bilingual survey. The example uses a translation from English to Spanish.
Sometimes you wish to adjust a quota after you have received some replies. This worksheet explains how to make the responses in your new desktop quota match the responses when you upload the new version to Snap WebHost. It also tells you how to export data from your survey, delete the data in your survey, and import the data again.
This worksheet shows you how to do this using the Totalize (or Totalise) function in the Snap Toolkit. The Totalize function calculates a running total as the respondent completes the answers. It explains how to create a set of Open First and Open Next questions for quantity responses, and use Totalize to put a running total into the final response. It also shows you how to set a valid range on the total, so that respondents cannot move to the next page if the total has overrun.
When you present a respondent with a survey, their answers are influenced by the order in which questions are presented. This is known as an order-effect. Because of this, you may wish to randomize the order of the questions, so that this effect is as small as possible.
In Snap you can randomize the order of possible responses in a multi-choice question, rows in a grid question, or question pages. This worksheet explains how to randomize the order in which question pages are presented to the respondent using the Randomize (or Randomise) tool.
When you have a quantity question in your survey, you sometimes want to split the results into bands for analysis (for example, when you wish to split ages or salaries into ranges). There is a quick way of doing this using numeric variables. Numeric variables are a type of derived variable, i.e, they contain information that is derived from people's responses. This worksheet will use the data in the snCrocodile survey supplied with Snap to show you how to band the amount spent.
This worksheet describes how to adjust a Snap scheme. It then shows you how to create a three-step progress bar for very short questionnaires, instead of a default twelve-stage bar. When you have finished making changes, you learn how to save your new scheme to use again.
This worksheet describes how to create a questionnaire in booklet format and then scan the returned questionnaires.
A stacked bar chart is commonly used to display a ratings scale, for example, people's satisfaction with different aspects of your product. This worksheet describes how to set the order of the bars according to the ratings.
Bar charts normally display one value per bar. You can choose whether this is the count, (number of respondents who chose that response), or the percentage (number of respondents as a percentage of the total). This worksheet explains how to create a bar chart that shows both the counts and the percentage values on a single chart.
One of the most useful forms of question is a rating scale, where you ask people to mark how satisfied they were with an item or a service. You can then analyse the answers to these questions to see if people are generally satisfied or dissatisfied, so you are more able to judge where to put the effort in to improve what you offer.
How to create and edit email invitations and reminders in Snap WebHost's email editor.
Use filters to break down the data you are displaying or analysing, so you only see the data that is appropriate.
You can now control whether Snap automatically inserts a page break before a question with routing. This worksheet describes how to do this, when you can't do it, and how to use different routing to get the effect you want.
This worksheet describes how to import your emails for analysis and what problems you might meet along the way.
This worksheet shows you how to lay out whole questions on a web page and to separate them with lines and borders.
Snap provides several tools to assist you in laying out questions and adjusting positioning of the separate elements. This worksheet describes adjusting the layout of a grid question.
This worksheet describes how to add a clickable map of US states into your questionnaire by inserting a supplied Map Control. It also describes how to create a map of UK counties, using a question from the reference library combined with one of the Map Controls supplied with Snap.
You often want to hide question numbers in web surveys. This worksheet tells you how to do that, and also explains how to remove the question numbers from the messages that appear if respondents miss questions or answer them inappropriately. Parts of this worksheet do not apply to versions of Snap before 10.
Snap provides several templates for Slider Controls that you can use in your questionnaires. Sometimes these may not be exactly what you need. This worksheet describes how to change one of the templates to:
- make the bar in the Slider Control longer
- display the code label for the setting rather than a graphic.
You can insert a draggable Slider Control as a way of representing single-response questions on screen. Respondents drag the slider to the position representing their response.
With Snap 10 you can use image maps to create rating scales. The software comes with a number of 5-star rating scales that enable a respondent to select from one to five stars as their response. This worksheet explains how the rating scale has been created, and shows you how to change the default colors.
Create a style in Snap which originates the same type of question as an existing style but looks different. This can be useful when differentiating grid questions. This worksheet shows you how to create a simple grid question and then define a coloured style for the first and odd rows of your grid, and a white style for the even rows of your grid. It also shows you how to set aspects of the style so a coloured row is followed by a white row and vice versa.
Snap stores respondent data in a file with the survey name and extension .rdf (respondent data file). Replies for each respondent are held in individual records in that file. When respondent records are deleted, they remain as empty records in the file. Although they do not affect the analyses, it is sometimes useful to remove the empty records completely.
This worksheet describes how to set the same condition on a complete grid, so that depending on the respondent's choices, they do not have to complete irrelevant sections.
How to calculate the difference in hours from a start date and time and an end date and time, and use the results for analysis.
You might want to have extra information available for a HTML or Snap Online WebHost survey that doesn't interfere with the questionnaire. You can do this by putting a link in your survey which opens in a separate browser window. You can link to standard sites, or the documents that you have created which provide additional material for respondents.
Make more sense of rating questions, find out how to convert rating questions into mean values by assigning scores.
If you have satisfaction or other questions where users rate something from one to five, you can convert this into more useful mean values by analysing the responses using a score.
47. Change your Snap WebHost questions dynamically according to how people arrive at your questionnaire (Part 2)
Adding a derived variable to create dynamic text in your web survey questions according to where people come from using Snap Online WebHost.
Learn how you can use the same survey to collect data about different products or from different groups of people and tailor it accordingly.
How to use a combination chart to display the means of groups of respondents in a satisfaction survey to the mean responses of all respondents. Create a derived variable called "All" which includes all respondents, and then shows you how to produce a chart of the satisfaction ratings, with total responses displayed as bars, and the individual breakdowns by male and female displayed as points.
It is easy to backup a survey, complete with data, to share with colleagues or to refer back to later should the need arise. This article shows you how.
If you have created many tables and charts in Snap there is a quick and easy way to share them with colleagues and clients. You can export them to a Snap e-results Viewer file, and then give other people that file, which they can then look at using the free, downloadable Snap e-viewer.
You can save and apply chart styles in Snap in the same way that you can save and apply questionnaire styles. If you wish to have a consistent look and feel for the analysis charts you produce, you can create a style that only contains the colors and background definitions. You can then apply that style to any chart to make it appear in your organisation's colors. This worksheet shows you how.
If you are producing a printed questionnaire for known respondents, you can set up Snap to insert the respondents' names and addresses on the front page of the questionnaire, and then mail them directly.
You can set up a grid question, which has a rating scale along the top, and the items to be rated down the side (or vice versa) and then ask respondents to rank the items in order. If you want to make sure that they give a unique rank to each value, you can apply the necessary constraints by using the rating check tool from SurveyPlus.
This month's worksheet shows how to generate pseudo-random values to use in routing or other calculations. In particular we consider the problem where you want to keep the size of a questionnaire to a minimum whilst still questions covering a wide range of topics.
Snap WebHost can send out email invitations and reminders automatically. It keeps a record of which respondents have completed the questionnaire, and reminds those who have still to complete it. Respondents will not necessarily have to log in to the survey, as you can set up the link to the survey to identify them automatically.
36. Dynamically specifying the web address that respondents get directed to at the end of a survey questionnaire
When respondents complete an online survey, you can specify the website that they are then taken to. You can set up the website address to be specific to a respondent by including one or more survey variables in it.
You can place question grids next to each other to make them easier to complete. For example, you could combine two grid questions on goods and services; one on how satisfied people are with them, and the other on how important they are to people.
The New Year worksheet looks at changing the look of survey login pages. It explains how to add text and graphics to a login page. As a bonus it also covers how to set up the invitation email so that the respondent is logged in automatically, saving them trouble while providing you with their login details for reference.
Snap 9 allows you to design a number of editions of the same questionnaire each targeted at different media. This month's worksheet illustrates that facility by showing how to create a web questionnaire from an existing paper questionnaire.
The Slider program is a new addition to the ToolKit suite of programs. It enables you to add slider controls to single-response and quantity questions for all forms of web and offline questionnaires. This worksheet shows you how.
29. Rim Weighting
Many analysis weighting problems require the application of a single weighting factor per respondent. Occasionally however there is a requirement to weight by two or more independent variables, for example, to weight separately for both the gender and the age group of the respondent. Snap's rim-weighting facility makes this type of problem easy to solve.
28. Live update of respondents worksheet (Click here for Snap 9)
Quotas allow you to specify maximum numbers of respondents in particular groups and are helpful in maintaining stratified samples. Snap 9 may be used to implement either independent or interlocking quotas for Snap WebHost web surveys and this article shows you how.
In last months worksheet we applied a pattern to validate or transform a quantity response during an interview. We will now look at applying a pattern at analysis stage. This particular example uses a derived variable in conjunction with a pattern to extract the postal area part from a full UK postcode.
23. Dynamic Masking
A new function within Snap 9 gives the ability to hide or mask code boxes of one single- or multiple-response questions. Mask expressions which reference other questions are termed dynamic masks and can be used in offline and online (web) questionnaires.
When questions are designed which require currency values to be clearly identifiable, include the words or symbols representing the currency outside the applicable box. This will indicate to the interviewee that only a numeric value needs to be entered.
You may wish to send your survey to someone via email as an attachment, or incorporate your Snap questionnaire into a Microsoft Word report. In order to do this, you need to export your Snap questionnaire as a WMF graphic file. Read on to find out the simple steps to do this.
19. Analysing Several Questions by a Standard Break (Click here for Snap 9)
Read on to find out how to analyse several questions without having to open up each individual table of charts. This method will save you valuable time conducting analysis through using one standard break.
The Snap Scanning Module is a powerful product that is a cost-effective way to collect data quickly and efficiently. When designing a survey there are always do’s and don’ts so we advise you to bear the following in mind.
Snap's optional scanning module has the facility to print scanned image data reports of data that has not yet been detected or keyed in. Consequently, Literal Response questions do not need to be keyed in or coded prior to analysis. This is achieved by selecting the Scanned Questionnaire radio button, which creates a report read from the scanned image, as distinct from Summary, taken from a survey’s data (.rdf) file.
Gap analysis shows the difference between how important attributes are to your respondents and how satisfied they are with those attributes. It is a really useful way of comparing the results from your satisfaction and importance questions and allows for easy interpretation. By comparing importance and satisfaction scores on your chart you can use gap analysis to identify priorities for improvement.
15. The Reference Window - copying Questions from SurveyPaks or other Surveys into your Questionnaire
The Reference window is designed in order to simplify the questionnaire design process by offering the facility of copying questions from two sources. Through the reference window you have the facility to ‘drag and drop’ questions from either a SurveyPak or from a previously designed survey into your own questionnaire.
Questions that you can answer with free text (literal response variables) are not as easy to analyse as questions that have tick box answers, such as multiple choice. However, it is possible to set up new variables in Snap to categorise the responses. This worksheet gives an example how to do it using the snCrocodile survey data supplied with Snap.
The Style Templates option in Snap allows you to apply a template that represents a particular style in terms of page set-up, colours and layout. As well as utilizing the existing templates you can also create your own. This worksheet shows you how.
Snap has the capability to analyse times of the day using the 24 hour clock. If a questionnaire contains a start time and end time question, Snap can calculate the time difference between the two answers.
10. Joining Surveys
For a grid question (a ratings style of question), it may be preferable to have images such as smiley faces instead of typed ratings, e.g. very good through to very poor, or very satisfied through to very unsatisfied. Using smiley faces as ratings is a popular method of creating grid questions in questionnaires that are completed by children.
Images can be used as a background for the entire questionnaire. These images can comprise of .BMP, .JPEG, .GIF or even animated GIF's. If Page Breaks are included in the design, the image will be displayed behind all pages and not just one as viewed in the Questionnaire Design window.