Using Gap Analysis to Interpret Importance with Satisfaction (Page 4)
Setting up quantity derived variables (continued)
Click to add a new derived variable for each separate service you wish to set up as a derived variable to be analysed later in your gap chart.
Compile the variable details as follows:
Name: V2
Label: Product stability
Type: Derived
Response: Quantity
Value: Q5b-Q3b
Name: V3
Label: Helpdesk service
Type: Derived
Response: Quantity
Value: q5c-q3c
Name: V4
Label: User guides
Type: Derived
Response: Quantity
Value: q5d-q3d
Name: V5
Label: E-Newsletter
Type: Derived
Response: Quantity
Value: q5e-q3e
Name: V6
Label: On time delivery
Type: Derived
Response: Quantity
Value: q5f-q3f
Click 
to save the variable changes after setting up each individual variable.
Examples above are for derived variables 2 to 4.
The next stage is to set up your chart to display the results of the derived variables in a graphical format.
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