Travel and Tourism
Travel and Tourism comprises a significant part of the world economy, keeping billions of people employed and giving others a well-deserved rest. It is hardly surprising that competition amongst providers is fierce. Providers have to ensure that their customers have a positive experience so that they come back for more.
A survey can provide information about the customer experience. What did visitors think of your service, location, and facilities? What most impressed them about your transport service or tourist attraction? Were your employees helpful? Did they like your opening hours? Would they return?
Increasingly tourist and travel providers are using Snap Survey Software to gather key information about their visitors.
Topline results from a survey carried out by SurveyShop for Best of Britain 2009.
Snap Survey Software
Snap handles all the steps in the survey process from questionnaire design and publication to data entry and analysis. With Snap you can use a broad range of methods to distribute your surveys and collect your data, from paper questionnaires, to telephone, e-mail, Internet. Read More
Sport and Leisure SurveyPak
Sport and Leisure SurveyPakProvides a library of relevant questions that can be instantly cut and pasted into your questionnaire, and with Snap's cross-tabulation you can identify groups of customers with specific requirements and issues. By using Snap to conduct annual surveys you can measure key indicators to improve customer retention in the long term. Read More
SurveyShop Research Services
SurveyShop has considerable experience conducting surveys for the tourism industry and can manage multi-lingual responses from different countries or sites, and the technical complexity of merging the results into one for analysis. As survey experts, SurveyShop can ease the burden of the survey task, deal with numerous replies from passengers or customers and offer a fully professional survey service, leaving you free to concentrate on providing first-class travel and tourism services.
SurveyShop can assist with questionnaire design, data entry, hosting web surveys and collecting data, as well as producing tabulations and reports. SurveyShop is a professional survey management service with 20 years' experience. No matter how small or large the survey task, SurveyShop can help. Read More