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Tourism and leisureMobile Anywhere 24/7 interviewing

What did visitors and customers think of your service, accommodation or facilities? Will they use your services or visit again? Are your staff informed and motivated? How are your competitors doing?

Snap's survey software and service solutions enable you to gather and analyze the data that answers these and many more questions to help drive your business forward.

Improved customer insight

Snap survey software enables you to manage all the steps in the survey process in-house, from questionnaire design to analysis.

  • Increase response rates, questionnaires can easily be set up and distributed in the way your customers and visitors find easiest to respond to, including online, paper, smartphones, kiosks and tablets.
  • Multi-language surveys are easy to manage.
  • Create engaging surveys with images, videos and audio questions.
  • Personalize questionnaires with data seeding, routing, masking and text substitution.
  • Trigger email alerts from questionnaires when an answer requires a response or follow-up.
  • Scan-in data directly from paper questionnaires for analysis.
  • Robust reporting and analysis delivers information you can rely on.
  • WebRater helps you find out if individual web pages are delivering the information visitors are looking for.

Our Research Services team can undertake projects for you, help with writing questionnaires and reports, and input data if you have paper questionnaires to process.

Improved decision making

Increasingly customers are coming to us for bespoke software and service solutions.

Case study 1: The Research Box and their client the BH&HPA came to us because they wanted an innovative survey solution to manage performance benchmarking for UK member holiday parks, and to help improve visitor loyalty and staff motiovation. Over 400 BH&HPA member sites already take part.

Case study 2: A major leisure group asked us to set up an automated solution to deliver benchmarking reports on a quarterly basis to improve management information at all levels. There are 100 different versions of the PowerPoint presentation produced which benchmarks local performance against regional and national benchmarks.

So if you want tailored reporting, or you need a bespoke survey and reporting system - give us a call.

Improved staff motivation

Our survey software enables you to deliver in-house tailored staff surveys. Our Research Services team is experienced in running cost effective staff surveys. In addition we are working with HR consultancies on ready to run Employee Engagement feedback surveys. We offer a whole host of ways to measure staff performance and engage employees.

Contact us

We can provide organizations with a choice of survey software and services to suit the way you want to gather and analyze customer information. To find out more or arrange a demo.
UK & Europe: Call 020 7747 8900 or email info@snapsurveys.com

US & Canada: Call 603 610 8700 or email sales@snapsurveys.com

 

We use Snap for an online survey linked to our website after the Air Tattoo, and have also used it in touch screen Kiosks on the showground and for field researchers using PDAs. The help and advice given by the Snap team in setting up and running the online survey is excellent. The Royal International Air Tattoo