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Travel and Tourism

What did visitors think of your service, location, and facilities? What most impressed them about your transport service or tourist attraction? Were your employees helpful? Did they like your opening hours? Would they return?

Increasingly tourist and travel providers are using Snap Survey Software and Research Services to gather and analyse the information that ensures that they deliver what visitors and customers want again and again!

We use Snap for an online survey linked to our website after the Air Tattoo, and have also used it in touch screen Kiosks on the showground and for field researchers using PDAs. The help and advice given by the Snap team in setting up and running the online survey is excellent. The Royal International Air Tattoo

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Topline results from a survey carried out by Snap Research Services for an event client

Snap Survey Software

Snap handles all the steps in the survey process from questionnaire design and publication to data entry and analysis. With Snap you can use a broad range of methods to distribute your surveys and collect your data, from online surveys and paper questionnaires, to PDA, phone and Kiosk. Snap is fully multi-lingual so you can engage visitors and customers from anywhere in the world. If you use paper surveys, we provide scanning to help you speed up data capture » Find out more

Research Services

The Snap Research Services team has considerable experience conducting surveys for the tourism industry, including ongoing visitor surveys at attractions, event evaluation, Kiosk, PDA and other passenger surveys. We can manage multi-lingual surveys, from design and translation of questionnaires to the merging of the results for analysis.

The team can also help with questionnaire design, data entry, setting-up and hosting online surveys and collecting data, as well as producing tabulations and reports » Find out more