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Quality

Quality Control

We take pride in offering a professional and confidential service. Stringent quality control checks are carried out at all stages of the survey process, including validation on data entry, scanning checks, verification, spelling and grammar checks. We are governed by the MRS Code of Conduct and all computer files are stored for two years. We are registered under the Data Protection Act and are members of a number of internationally recognized associations. We treat all replies to surveys as confidential and only report aggregate results. We do not disclose details of individual survey respondent replies or identities.

ISO logo

We are now an ISO 9001:2000 (the International Kitemark for Quality Control, Management and Customer focus) and BS 7911:2003 (British Standard for the Market Research Industry) registered company. We meet all regulatory requirements and industry codes of conduct so you can be assured of receiving the highest in quality standards.

Through implementing this internationally recognised quality management system and through regular assessment we will continually use, monitor and improve our management system and processes to help us provide a better service.

Quality assured

  • Quality control checks
  • Validation on data entry
  • Scanning checks
  • Verification, spelling and grammar checks

Adhering to high standards

  • Governed by MRS Code of Conduct
  • Registered under the Data Protection Act
  • ISO accredited Quality Management System

Please feel free to request an estimate or contact us to discuss your requirements.

Call our UK Offices on +44 (0) 1454 280 810 or our US Offices on 1 (603) 610-8700.

"The Telegraph Research & Strategy Department conducts a number of ad hoc reader surveys throughout the year which require data input and tabulation for substantial numbers of questionnaires. I choose SurveyShop to handle this task because they understand our needs and provide a speedy and reliable service."

Tim Jones, Head of Research & Strategy, Telegraph Group Limited

"In the past, we have tried other methods and suppliers, but we have gone back to SurveyShop on the basis of convenience, cost and service levels. The whole point of using SurveyShop is to underpin the confidentiality of the exercise, as it is only they who see the individual questionnaires. Their collation of the data and production of statistical analysis makes a real contribution to our report."

Julie Walker, PPAG Senior Manager, PricewaterhouseCooper