Introducing you to Snap Solo

Introduction to Snap Solo

Snap Solo is a cost effective ‘out of the box’ survey solution

Snap Solo is a scalable, flexible, white label software product which enables you to design and market your own standardised online and paper questionnaires.

Our Research Services team work with you to design and tailor the basic Snap Solo product to produce your own unique survey template/s based on your specialist sector knowledge.

Snap Solo makes the survey process easier for everyone

Solo delivers all the benefits and functionality of Snap Survey Software refined into an easy-to-use and manage interface with pre-set questions and pre-set analyses.

Your customers get a plug-and-deploy survey package which makes it easy for anyone to run professional surveys. Robust results can be readily and accurately compared and used for benchmarking both within organisations and against other participating organisations.

How Snap Solo works

Use your industry expertise

Example 1 - setting up a tailored customer satisfaction survey for a franchise operation. Franchisees can get on with running their business, the survey takes care of itself. The franchisor receives valuable information enabling them to monitor and grow the business.

Example 2 - a number of professional membership organisations have approached us. They have identified a need to capture and standardise information coming from their members to benchmark and improve services.

Example 3 - organisations in different industries may have a requirement to run specialist surveys that they can manage in-house. The Health & Safety Laboratory is already selling their Snap Solo based Safety Climate Tool survey into a wide range of organisations.

How Snap Solo could benefit you

Commission – from the sale of licensed survey packages and online surveys.

Benchmarking – standard surveys allow easy inter and intra organisational comparison.

Consultancy – work with clients to use the survey results to improve their business or service.

How it works for your customers

A Snap Solo survey is quick to set up and simplifies data capture.

Your customer receives a CD containing the survey software and the customised template questionnaire and user guides. Or a log-in to a customised online interface for online only surveys.

• Users can be allowed to tailor the survey by selecting additional pre-defined questions or fields.
• Multi-language capability enables surveys to be undertaken amongst a wide range of communities.
• Snap allows the integration of results from different modes, for example online, paper and phone surveys.
• As standard analyses come pre-defined in the survey it make it easy for users to interpret results.
• Information can be shared with other organisations for benchmarking and comparison.
• Your customer sends out the survey invitations to their target employees, customers, clients, members, students etc.
• Responses returned are entered into Snap Solo and the responses populate the pre-defined analyses and reports.
• Snap Solo integrates seamlessly with other Snap products if customers want to run surveys in addition to Snap Solo.

Snap Solo template products make it simple for your customers to gather accurate, actionable, data without needing specialist knowledge or resources.

We work with you from survey inception to launch

Our Research Services team works with you from the start to set up your template or templates for online and paper surveys and to deliver the finished tailored Snap Solo product.

We can provide you with …

• Licences for the distribution of the customised Snap Solo software and/or use of our web server software
• Master CD
• Backing of the Snap Surveys brand
• Support with user documentation, packaging and promotional material
• Technical support for Snap Solo
• Additional training on Snap Solo if you are setting-up your own template surveys (requires a working knowledge of Snap Survey Software)

HR and Employee Surveys

Burton OD

Burton OD is a UK based organisation development consultancy specialising in helping organisations measure and improve staff engagement.

Managing Director David Burton picks up the story …

"Over the years, we have used Snap for many staff surveys in the private, public and not-for-profit sectors, but also for collecting data for a variety of smaller scale projects – such as gathering stakeholder views, evaluating training programmes and running 360° feedback.

Recently we have been researching and developing a series of template surveys covering topics such as staff engagement, recruitment and induction, internal communications, internal customer relationships – and Snap Solo provides the ideal vehicle for these. It is robust, simple to use and the Snap team gives us the support we need to develop the products. A session working with the Research Services team helped us to refine ideas and consider new reporting formats that would add value for our clients."

» Find out more about the Engage Employee Engagement ready to run survey

Morale at Work

The Morale at Work Employee Engagement survey product has been developed by Morale Solutions in association with Snap Surveys, and is designed primarily for smaller organisations with 50 - 200 employees.

It includes;

• 55 question template to design your own bespoke survey. Pick the questions you want to include (add your own questions too).
• Built-in 1-click analysis shows your strengths and weaknesses and identifies the drivers of employee engagement within your organisation.
• Suggestions to help you take action on the important issues are also included

» Find out more about the Morale at Work staff survey

Health and Safety

Health and Safety Laboratory

Snap Surveys has been working with the Health and Safety Laboratory (HSL) to streamline the application of the HSL Safety Climate Tool. The questionnaire based survey tool is designed to explore attitudes and perceptions to health and safety within organisations to enable them to benchmark and improve their safety performance. HSL clients include the Ford Motor Company and the Olympic Delivery Authority.

The previous paper based version of the survey had over 800 industry users. The Health and Safety Laboratory wanted to develop the Safety Climate Tool as an easy to use survey package combining a questionnaire and pre-set analysis for paper surveys and to subsequently put the survey online to considerably increase the potential market size.

HSL has been a Snap Surveys customer since 2006 and approached us in November 2008 as a software partner for this project.

HSL Director Peter Davies says, “We approached Snap Surveys because we felt Snap Solo would provide a robust platform for the Safety Climate Tool with the flexibility to cost effectively tailor the software to our specific requirements. We are now discussing further surveys that we can roll-out in a similar way."

» Find out more and buy the HSL Safety Climate Tool Survey online

Dental and GPAQ

We have launched a number of ready to run surveys based on the Solo model

Dental Patient Experience Survey
We collaborated with leading dental business consultant Sheila Scott on the Dental Patient Experience Survey. This product comprises a professionally designed questionnaire for paper and online surveys, and a comprehensive in-depth report to help practices gather, and act on patient feedback. Results are benchmarked against a national average to show dental practices how they are doing. » Find out more

" We managed to set up an online survey, collect replies from over 200 patients, and run a full report of the results including benchmarking and action plans, all within 3 weeks of purchasing." Munther Sulieman, Merton Dental Centre

GPAQ
We are licenced to distribute the GPAQ questionnaire for GPs, our product includes customisable paper and online versions of the questionnaire combined with in-depth reporting developed in-house. » View video