Customer login
Software Legal and Service Agreements
It isn’t always easy to find what you want in legal documents, so to make things easier here are a few key points.
30 day money back guarantee
The sale of our software based products comes with a 30 day, no questions asked, money back guarantee. For more information on this and all our return and cancellation policies » Click here
Customer support
New software customers receive free support for 12 months, after that you can choose to renew your Snap Plus cover plan. Our HelpDesk aims to respond to enquiries within 1 hour and deal with all contacts within 1 business day » More information
Ensuring email recipients can unsubscribe
As we offer web based services involving high volumes of emails, it is vital that we comply with relevant laws and best practice, such as clearly identifying the sender of all emails and offering an unsubscribe option » Full details
Acceptable use of website
It is important to us that everyone who visits our website, particularly those areas where views and knowledge are exchanged such as our customer forum, do so in an acceptable way » More information
How we run our online shop
We aim to make using our online shop as clear and simple as possible, including showing taxes and delivery charges as early in the process as we can » View summary of online purchases | » Online shop terms of supply
Protecting all honest users of our products
In order to protect our honest and law abiding customers we will not tolerate software piracy and will act swiftly whenever it is discovered » Click for full details
If you can’t find what you’re looking for in one of the above links, a list of legal and licensing agreements are below:
» US Software License and Services Agreement
» UK Software License and Services agreement
» Web Based Services Terms of Use
» Snap Surveys Returns & Cancellation Policy
» Snap Surveys Online Shop Terms of Supply
» Snap Surveys Website Terms of Use
If you require further information on any of the above please email customerservices@snapsurveys.com.
Blog
Español
Français
Nederlands