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Housing surveys: an overview

Overall Satisfaction

Here’s a quick round-up of some of the talking points at the recent Snap Surveys housing seminars.

Housing survey trends

Three factors remain priorities for many who conduct social housing surveys:

  • Promoting tenant participation
  • Demonstrating that services give value for money
  • Showing accountability.

Other trends we spotted at the housing seminars included organisations opting to run online versions of surveys alongside postal versions, and having one person as a main contact point to schedule and control surveys, and ensure they have a consistent look and feel.

Another factor is the importance of using your survey information to improve services. Charlie Teare, Aster Group, recommends:

  • Making your consultation as targeted as possible
  • Using historical, internal and external benchmarking to identify issues and progress
  • Using KPIs (Key Performance Indicators) to track your improvement.