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Social housing surveys Satifaction Chart

Many organisations in the social housing sector use Snap Survey Software and Research Services to undertake a wide range of tenant surveys. These include: ongoing satisfaction surveys with residents who have had repairs completed, made complaints and reported ASB to residents’ panels; resident profiling exercises; and, of course, STATUS.

Our clients find that by using our software and our services they are able to make the task of running surveys easier, cheaper, quicker, more professional and better co-ordinated.

Successful surveys in the housing sector

Housing associations and local authorities are responsible for carrying out numerous surveys. Snap Surveys recently held seminars for housing professionals in London and Liverpool, and asked tenant participation officers and customer service directors what challenges they face and how they manage to keep on top of their surveys.

Here we share the results, which include tips on making it quicker and easier to carry out your surveys, involve tenants, and report the data in a way that makes sense to your board.

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