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Terms of use

Outline of service

The Snap WebHost subscription service is an internet service which enables customers to use Snap Surveys’ software and servers to manage online surveys and to collect, store and analyse the responses.

Each licensed “researcher” has the ability to create/upload surveys, manage email invitations/replies, monitor progress and analyse results. Each licensed “client” has the ability to monitor progress and analyse results.

Your licence to use Snap WebHost

Snap Surveys grants you a non-exclusive licence to use those aspects of Snap WebHost you have subscribed to for the purposes described on the Snap Surveys website. Copies of the Snap Surveys Software & Services agreement are available on the Snap 10 CD, the Snap 10 Welcome Pack and on the Snap Surveys website. It is incumbent on you to both read and agree to the terms of this agreement and you must adhere to the conditions and restrictions within that agreement.

Your responsibilities

You will ensure that all emails you send using Snap WebHost:

(a) Start by identifying you as the sender and by making clear the commercial nature of the email.

(b) Include the following statement in the main body of the email: ‘You may choose not to receive any further emails of this kind from [your name] simply by replying to this email with the word ‘unsubscribe’ in the subject box. There is no charge for doing this.’

(c) Include your full name and geographical address in the main body of the email.

This information must be at least as prominent as any other text in the email.

Snap Surveys may change the detail of this requirement for purposes concerned with data protection, privacy or the regulation of the use of electronic communications by giving you written notice, and if it does you will ensure that any subsequent emails comply with that new requirement.

If any person asks that no more emails be sent to a specified email address, whether by using the ‘unsubscribe’ process or not, you will comply with that request promptly. Snap Surveys may also take such steps as it considers are appropriate to ensure that any such request is complied with.

Before any third party user may view any survey results with your permission, you must assign an access code to that user and the user must accept the then applicable Terms of Use.

Our responsibilities

Snap WebHost is a service that is available 24/7. The hardware and supporting systems are monitored and service checked every 5 minutes. Snap WebHost software is checked every 10 minutes. In both cases, if a fault is identified, an engineer will be informed immediately.

The Snap WebHost server is monitored 24/7 by internet specialists, video cameras and safety locks to ensure that only authorized personnel have access to the web hosting data centre and ensures the safety and security of all data. All technology used with the web hosting data centre has been n+1 engineered throughout to avoid any single point of failure in connectivity, redundancy or power. Backup generators, multiple processors, dual routers, cooling systems and battery power banks provide systems redundancy and in the event that power grid is down, diesel generators supply constant, reliable power for all systems.

Capacity and maximum usage

Snap Surveys reserves the right to delay the transmission of any emails and other data in order to keep the total amount of material being transmitted (including that being transmitted for other customers) within the capacity and limits of the Snap Surveys System.

Snap Surveys provides its services to many of its customers, and it may allocate its resources in the way it considers appropriate. Consequently your use of Snap WebHost may be slowed down or delayed at times of high demand.
There are inherent limits on the capacity of these systems to deal with simultaneous responses to individual surveys and simultaneous responses to all surveys live at any given time. We will manage these systems to give the best possible level of performance to all users at all times, within the resources available to us.

You may have up to 40,000 individuals on the invitation list for each survey. Email invitations may be sent out at a maximum of 22,000 per day per account. If you use your own mailing service the same restriction applies.

NB: Your free trial is restricted to 100 responses including partial responses.

Data protection

Snap Surveys is acting as your data processor, but it is your responsibility to control the personal data held at Snap WebHost. You should comply with all Data Protection Laws, and should you breach any aspects of these laws, you will be responsible for reimbursing Snap Surveys for any losses, damages, costs (including legal costs) and expenses incurred by it, or awarded against it, as a result of any such breach by you.

Ordering and payment

In order to subscribe to the Snap WebHost free trial you have to have a Snap Professional software licence or free evaluation copy of Snap Survey Software (available as a download online, we will send you a link when we confirm your trial subscription).

Should you exceed your selected number of survey responses, the Snap WebHost service will continue and you will be invoiced for the next tier of responses plus the then applicable admin fee or the service will be terminated.

Should you wish to increase the number of researchers or clients with access to Snap WebHost you will be invoiced at your request.

Should you require additional bespoke services such as data recovery, you will be quoted a price before work commences.

Snap Surveys reserves the right to withdraw your access to Snap WebHost and to remove existing survey data from the system.

Access restriction

Snap Surveys reserves the right to restrict access to your Survey for any commercially necessary reason, at its sole discretion.

All trials must be completed by 1 October 2010, any data in the free trial account will be cleansed 30 days after that date (it will not be stored) unless you upgrade to a paid-for account.

If you have any questions, please call us on 020 7747 8900 or email info@snapsurveys.com

WHSTR/2010/1