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NHS Patient Surveys

Basic costs
Sampling advice and support Advise Trust staff on how to select sample	£635
Printing questionnaires and other survey documents 8-page A4 booklet and personalised covering letter Blue NHS logo on letter and first page of questionnaire Unique ID on first page of questionnaire Reply paid envelopes (C4 size) 1st reminder: postcard, 2nd reminder: letter, questionnaire & reply paid envelope	£1,615
Distribution of questionnaires etc. Initial mailing to 850 contacts (2nd class) Mail first reminders to non-respondents (postcards) Mail second reminder to non-respondents including new questionnaire and reply paid envelope	£460
Handling receipt of completed questionnaires Open and log returned questionnaires Royal Mail charge for returned C4-sized reply paid envelopes	£270
Data entry Including 10% verification	£625
Data cleaning and transfer Transfer of core data and respondents files in Excel to coordination centre	£400
Project management Oversee project and liaise with client throughout Liaise with Trust on non-responses and reminders Provide support and advice to Trust to ensure good response rates Provide advice on additional questions, if permitted	£1,200
Overheads	Not available
Profit	Not available
TOTAL FIXED COST	£5,205 + VAT

Sending out a letter as a first reminder instead of a postcard will incur an additional charge to the Total Cost of £15 per Trust.

Using an A5-sized reply paid envelope instead of an A4-sized reply paid envelope will reduce the Total Cost by £135 per Trust.

We will issue separate invoices for each survey and require payment for each survey in two stages:

50% at the commissioning stage (by purchase order number, credit card or cheque)
The remainder on completion of the project. For this, our payment terms are 30 days net.

VAT is applied to all costings at the time of invoicing and is currently calculated at 17.5%.