Customer loginPrivacy Policy
Our Privacy Policy describes how we capture and use the information we gather about visitors to this website. The Policy covers the type of information collected, how it is collected, how it can be amended or deleted, user registration, web-tracking, online surveys and newsletter subscription.
Snap Surveys, Ltd is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.snapsurveys.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, please send an email to: privacy@snapsurveys.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url TRUSTe will then serve as a liaison with us to resolve your concerns.
The TRUSTe program only covers information that is collected through this Web site, and does not cover information that may be collected through any software downloaded from this Web site.
Snap Surveys, Ltd. complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union
Information Collected During Registration
When you download a free trial copy we collect information, such as name, email address, organization, address, and telephone number,. This information is used to create your account, contact the user about the services on our site for which they have expressed particular interest. It is optional for the user to provide demographic information, and unique identifiers, but encouraged so we can provide a more personalized experience. If you sign up for access to any of the protected areas of this website, we will use a cookie; this cookie will contain a unique ID that we will use to identify you when you return to the site.
We do not tolerate spam, and we will not sell, rent, lease, trade, swap, market, exchange, barter, distribute, or disclose the information we collect about you.
If you wish to add a new client to your account we will collect a username, password, name, phone number and email address. We collect this information for the sole purpose of allowing you to set up a new client within your account. We will not use this information for any other purpose.
Newsletter
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service-related Announcements
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to close your account.
Forum Notifications
You have the option of receiving email notifications each time someone replies to the threads or boards you add to your notify list. If you no longer wish to receive these types of notifications simply login to your forum account and modify your notifications.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete by making the change within your account once logged in or by emailing our Customer Support at info@snapsurveys.com. We will respond to your request to access within 30 days.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
Third Party Cookies
The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.
Web-tracking
Snap Surveys employs a web-tracking system to track visitor traffic patterns throughout the website. We collect the visitor's domain name, referral data, browser, platform type and duration of the visit. The information gathered is used to produce overall usage statistics about our site, which we use to evaluate the site. We do not correlate this information with data about individuals.
Online surveys
Occasionally we ask for information via online surveys from our website. Information is given on a voluntary basis. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time. The information gathered will be used to produce overall statistics. Information will not be correlated with data about individuals.
Forums/Private Messages
If you use the forum or Private Messages on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums or private messages. Please note that you have the ability to hide your e-mail address within the forum section by clicking on “Board Settings” and then going to “privacy settings”.
Polls
You may sign up for our Free Web Polls, if you wish to do so we will collect an email address and password so that you may participate in our Free Web Polls. We will not use your information for any other purpose.
Choice/Opt-Out
If you would like to unsubscribe to our monthly "eNews" newsletter, you may opt-out of receiving them by following the instructions included in each newsletter or by sending an e-mail with "Unsubscribe" in the subject heading to info@snapsurveys.com.
Security
The security of your personal information is important to us. When you enter personal information within the customer login area of the site, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us at info@snapsurveys.com
In summary
To summarize our Privacy Policy, any information you supply via our website will be known only to you and to Snap Surveys. We will not release your personal data to anyone else without your express consent. This privacy policy only covers the Snap Surveys website at: www.snapsurveys.com.
Links to Other Sites
If you click on a link to a third party site, including on an advertisement] you will leave our site go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as www.snapsurveys.com. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to our site, you should read that site’s privacy statement before providing any personally identifiable information.
If you have any questions about our Privacy Policy, please contact Snap Surveys Ltd at one of the following addresses:
US address: One New Hampshire Ave, Suite 230 Portsmouth, NH 03801 USA
UK address: 5 Mead Court, Thornbury, Bristol BS35 3UW, UK.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Last Updated on 04/14/2010
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