Why Leicestershire County Council Uses Snap WebHost In-House Installation

Learn why Leicestershire County Council uses Snap WebHost installed on their own servers to administer and manage surveys.

Many customers choose to install Snap WebHost on their servers instead of subscribing to ours. With Snap WebHost In-House Installation, you control how and where your survey data is stored, and you can work on your survey project without the limitation of a subscription.

Leicestershire County CouncilWe asked Leicestershire County Council why they chose a Snap WebHost installation over our Snap WebHost subscription service.

Why did you choose to install Snap Webhost on your own servers, rather than subscribing to our Webhost service?

“It was the fact that the data could be stored behind our own firewalls and security. Also there were no additional costs if we ran more surveys or received more responses than we expected.” Continue reading

Princeton National Surveys Leverages Powerful Features of Snap Survey Software

Guest Post: Learn how Princeton National Surveys leverages the powerful features of Snap Survey Software to target and balance respondent samples

by: Scott Fulmer, Research Manager, Princeton National Surveys

A Snap Surveys client for over ten years, Princeton National Surveys (PNS) leverages powerful features of Snap Survey Software to target and balance respondent samples. The advanced technology offered by Snap Surveys enables PNS to collect more complex sample combinations than what is possible with less sophisticated do-it-yourself online survey apps.*

Princeton-National-SurveysSurveys deployed on Snap WebHost, Snap’s online survey management and reporting system, can be programmed with interlocking quotas based on any number of questions, including numeric-entry questions (such as ZIP Code), and the detected screen size of a respondent’s device. The key to this technique is Snap’s feature called derived variables. Using derived variables in Snap Survey Software, a survey designer can write expressions to combine, convert, segment, or calculate responses. Logical, literal, numeric, date, and time expressions are supported. Continue reading

The Basics of Composing Proper Survey Questions

When designing surveys, there are basic elements to consider when composing properly designed survey questions

survey-designAs you begin to plan and develop your survey, you must first determine what information you want to collect, which then guides you through choosing which questions to ask, how to ask them, and of whom. Be precise. you should be creating questions that are as precise as possible.  Precision questions have the highest degree of accuracy as a result of the participants’ ability to recall events with ease. When asking questions about events, activities, and behaviors, the following components contribute to improving the precision of your survey questions.  Continue reading

Embrace Survey Design Features, But Use Them Sparingly

When designing surveys, embrace the many new design features available in survey software, but be sure to use them sparingly

Survey design software, including Snap Survey Software, is becoming ever more sophisticated and easy to use, incorporating features such as sliders, 5 star rating scales, and drag and drop functionality. This is a real positive, making it easier to create surveys that better engage respondents.

However, survey designers need to beware of abusing the features now available to them. It is important not to over-design surveys so that respondents are overwhelmed with different question types. Just because a new feature is available doesn’t mean you should use it. Some years ago when PowerPoint introduced the ability to animate presentations, many used this new feature to make their bullet points fly into slides from different angles. Fortunately, most of us have learnt and these effects are rarely seen these days. They detract rather than add to the viewers’ experience. Continue reading

How Do You Get Survey Respondents to Provide Personal Information?

Personal data security and privacy is a hot topic, especially in today’s data-driven research environment.

anonymous-survey-personal-dataSurvey data is very important and helps businesses and organizations make informed, evidence-based decisions. As a survey researcher, you would like to ask many questions in a survey and collect as much data as possible, but it is becoming increasingly difficult to collect data. You may provide a well-designed survey, but not all respondents have the time or interested in completing your survey. A big issue could be that respondents don’t want to answer questions that ask for personal or sensitive information. If your company is trying to acquire personal information, you need to do so carefully and skillfully. Asking for personal data the wrong way can increase dropout rates dramatically.  Continue reading

Poorly Designed Ranking Questions Can Cause Poor Results

A poorly designed and overloaded ranking question can yield poor results. Consider some revisions.

survey-ranking-questionWe’ve all completed our fair share of surveys. Many contain clear and direct questions that get straight to the point and allow you to flow through the survey easily. However, there is the occasional survey that tends to drag on with elaborately designed questions.

Snap Surveys guest blogger, Gary Austin of Austin Research discusses his reasons and opinions as to why it is not a good idea to include a long list of attributes in a ranking question in his recent blog post, Rank bad questions: How not to ask ranking  questions (below). Continue reading

Best of 2014: Resources & Tips for Survey Design and Increasing Response Rates

Throughout 2014, we provided some much needed tips to help you with better survey design and increase survey response rates

survey-tipsThere is certain to be a topic you missed last year on the Snap Surveys blog. Catch-up now on some informative tips we provided in the areas of survey design for all modes of research – online, paper, mobile – and increasing survey response rates. 

Series Round-up: 20 Survey Design & Administration Tips

Series Round-up: Tips to Selecting the Best Survey Mode

14 Tips to Improve Response Rates, Tips 1 – 7

14 Tips to Improve Response Rates Continued, Tips 8 – 14

25 Ways to Increase Survey Response Rates

10 Easy Tips to Design and Launch Online Surveys

3 Key Mobile Survey Design Tips for Consideration

 

 

 

Snap Surveys Managing Director Talks Triple-S

Snap Surveys Managing Director, Dr. Stephen Jenkins discusses Triple-S with Jeffery Henning, president of Researchscape International

Jeffery Henning, president of Researchscape International and Director at Large on the Marketing Research Association’s Board of Directors, recently had the opportunity to interview Dr. Stephen Jenkins, Managing Director here at Snap Surveys, and founding member of the Triple-S Group.

Jeffery interviewed Stephen and provided a Q&A format blog post on researchaccess.com, discussing work completed by the Triple-S Group. Continue reading