Improve Your Bottom Line with Survey Software

Posted on July 2, 2012 by Susan E. Wyse

What makes a successful business? A successful business is one that listens and acts upon the needs of its stakeholders – customers, clients, employees, investors, suppliers, vendors, and even the community. Listening and acting upon the needs of your stakeholders will affect your bottom line. They are the ones purchasing from your business. The businesses that take the time to listen to, identify with, and respond to stakeholder needs are positioning themselves for success.

An excellent way to ensure your business stays relevant and up-to-date with stakeholder needs is by directly asking stakeholders how best to meet those needs. Survey Software can help. Businesses of all sizes and types can benefit from an advanced survey software tool that can assist with survey development – a total tool from survey design to data analysis. Survey software is a total feedback management tool that your business can use to easily gather and analyze feedback directly from stakeholders. Continue reading →

Free Webinar June 26: Analyzing Satisfaction Survey Questions

Posted on June 25, 2012 by Susan E. Wyse

Reminder! We invite you to join us tomorrow, Tuesday, June 26th, 2012 for a FREE webinar!

This is the second session of Snap Summer Camp 2012, a free webinar series running throughout the summer, from June to September.

Webinar title: Analyzing Satisfaction Questions – Scores and Ratings

Scores are a way of summarizing your survey data for analysis. You can assign a score to each survey question code, and then calculate analyses using the score instead of the code. Scores are generally used for scoring satisfaction survey questions. Positive ratings are given positive values and negative ratings are given negative values. You can then summarize the whole satisfaction by calculating the mean of all the cases to understand whether people are generally satisfied or not – by how high or low the mean is.

Snap Training Consultant Marc Ellison will explain the principles and show viewers how to score using Snap Survey Software.

Webinar topics include:

Scoring and rating survey data
Summarizing satisfaction ratings by calculating mean
Applying scores and using medians instead of means to overcome issues with assigning values to semantics
Using t-Test with means and U-test with medians as a measure of certainty

Analyzing Satisfaction Questions – Scores and Ratings

Tuesday, June 26th, 2012

3:00 – 3:20 PM UK / 10:00 AM – 10:20 AM US EST

The full agenda for Snap Summer Camp 2012 is available now! Find out more and register to attend any number of our free Summer Camp webinars.

View Snap Summer Camp Agenda

Register for Snap Summer Camp

We look forward to you joining us at the Snap Summer Camp!

Employee Satisfaction Produces Customer Loyalty

Posted on June 20, 2012 by Susan E. Wyse

The concept is simple: satisfied employees help produce satisfied customers. Satisfied employees are likely to assist customers with a more pleasant demeanor and a higher level of customer service, creating a more satisfying customer experience, increase customer loyalty, and ultimately drive increased profitability. Adversely, low satisfaction and overall low employee morale can hurt company operations greatly, causing dissatisfied customers and hurt the bottom-line.

Businesses need to spend less time on setting sales and profit goals, and focus efforts on frontline service staff – those workers that have direct, daily contact with customers. Frontline workers and customers need to be at the center of management attention. Managers need to take into consideration the factors that yield profitability, including: investment in good, quality workers; technology that supports frontline workers; solid recruiting and training practices; and compensation linked to employee performance, at every level in the business. When you provide employees with the tools and skills they need, employee satisfaction rises as does the power to service customers better. Employee satisfaction raises employee productivity, and higher productivity means greater service and value to your customers. This increases customer satisfaction and loyalty, which promotes profitability and continued success. Continue reading →

Free Webinar: Analyzing Satisfaction Survey Questions, June 26

Posted on June 19, 2012 by Susan E. Wyse

We invite you to join us on Tuesday, June 26th, 2012 for the second session of Snap Summer Camp 2012, part of our free webinar series running from June 14 – September 12, 2012.

Webinar title: Analyzing Satisfaction Questions – Scores and Ratings

Snap Training Consultant Marc Ellison will explain the principles and show viewers how to score using Snap Survey Software. Continue reading →

Free Webinar June 14: Designing Engaging Online Surveys

Posted on June 13, 2012 by Susan E. Wyse

Reminder! We invite you to join us tomorrow, Thursday, June 14th, 2012 for a FREE webinar!

This is the first session of Snap Summer Camp 2012, part of Snap Surveys’ free webinar series running throughout the summer, from June to September.

Webinar title: Designing engaging online surveys

Achieving good response rates in online surveys may be getting tougher. Snap Surveys gives you an edge with a range of survey tools to help you create more engaging online surveys. In this 45 minute webinar, Snap Training Consultant Marc Ellison will show viewers how to use some of the clever tools in Snap Online Survey Software to create more engaging online surveys. Continue reading →

Reminder: Snap Survey Software is Moving on Friday!

Posted on June 7, 2012 by Susan E. Wyse

During the day on Friday, June 8th, the Snap Surveys U.S. team will be relocating to a new office location in the same beautiful town of Portsmouth, NH, U.S.

We want to inform you in advance so you may prepare. During the time of the move, Snap Surveys U.S. Technical Support may be unreachable for a short period of time. We encourage you to contact Technical Support with any questions by today, Thursday, June 7th, before 5:00PM US EST. Our team will work diligently to set-up our new work stations, so we may field your technical questions.

We apologize in advance for any inconvenience during the day on Friday, June 8th. We appreciate your patience during our move. Continue reading →

Webinar: Designing Engaging Online Surveys, June 14

Posted on June 6, 2012 by Susan E. Wyse

We invite you to join us on Thursday, June 14th, 2012 for the first session of Snap Summer Camp 2012, part of our free webinar series running from June 14 – September 12, 2012.

Webinar title: Designing engaging online surveys

Measure Customer Satisfaction through Surveys

Posted on June 5, 2012 by Susan E. Wyse

It’s a well known fact that no business can exist without its loyal, satisfied customers. Customer Satisfaction is a leading factor to the success of your business. Unfortunately, customer satisfaction can be easily forgotten in times when acquiring new customers is at the forefront of a company’s sales and marketing strategies.

It is important to take a step back and gather feedback from current customers through the administration of customer satisfaction surveys to measure and compare data to create business strategies based on those survey results. Creating strategies based on your customers’ feedback can yield long-term customer relationships. Listening to your customers through the use of customer satisfaction surveys, and continuing to act on their needs will help your business retain loyal customers. Continue reading →

Tips to Increase Online Survey Response Rates

Posted on June 4, 2012 by Susan E. Wyse

When it comes to potential survey respondents, it’s important to remember that they possess no obligation to complete your online survey. Consequently, respondents must be highly persuaded to complete your online survey.

When designing and structuring your online survey, keep the following 5 tips in mind in order to get the best survey response rates possible: Continue reading →

Visit Snap Survey Software at AIR Forum

Posted on June 1, 2012 by Susan E. Wyse

Snap Survey Software will be exhibiting at the Association for Institutional Research (AIR) Annual Forum starting this weekend, June 2 – 6, 2012 in New Orleans, LA. Come visit the Snap Surveys team at Booth #1!

We also invite you to attend our informative demonstration session presented Snap Surveys Sales Consultant, Stan Smith. Stan will demonstrate how Snap Surveys’ Feedback Management Solutions provide a flexible and customizable platform for the creation and management of evaluation and assessment instruments with actionable reporting. Learn how to use Snap Surveys’ automated templates with built-in “Smart Reporting” - modify reports to suit your needs and create your own. Stan will also demonstrate how to drive continuous improvement with the use of both internal and external quality indicators for benchmarking and historical comparisons. Continue reading →

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