Tag Archives: Survey Questions

Snap Survey Software How-to: Create a Question Bank

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Learn how to create a bank of survey questions called a SurveyPak using Snap Survey Software

question-bank-survey-softwareMake designing surveys even easier! You can create a bank of questions in Snap Survey Software which can be saved and used in more than one survey. Question banks are known as SurveyPaks. Snap Survey Software comes with a single SurveyPak which includes many frequently used questions and their translations. You can use these questions in any survey you choose. You can add the questions individually to a survey, add a whole section, or create a survey that contains all the questions in a section. You can also create your own SurveyPaks containing questions specific to your organization, which you can then re-use in your other surveys. Continue reading →

Snap Survey Software How-to: Improve the Layout of Online Surveys

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Learn how to improve the layout of your online surveys with images and highlighting using Snap Survey Software

online-survey-introductionImprove the layout of your online surveys. Learn how to place an image next to a grid question in a two column question layout using Snap Survey Software. In addition, learn how to use row highlighting so that the grid rows are highlighted as a respondent moves their cursor over a row. This highlights response boxes for all multi-choice questions. And finally, learn how to insert an image into your own questionnaire.

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Snap Survey Software How-to: Use the Totalize Function to Add Responses

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Learn how to use the Totalize function to add up responses as they arrive using Snap Survey Software.

When using Snap Survey Software to create surveys,  often times there is a set of questions where you may wish to calculate the total of answers. For example, you may ask survey respondents:

  • how many hours a week they spend doing certain things
  • how much money they spent on different activities during a visit
  • to share a fixed amount or percentage between a set of options

calculate-totalize-survey-softwareThe amount allocated to each option gives the relative importance of each option. This gives good numeric data for data analysis, but it is quite difficult for respondents to comprehend if they cannot see their answers being totalized.

We have developed a worksheet describing the easy steps you can use to implement the Totalize function in your next survey using the Snap Toolkit. The Totalize function calculates a running total as the respondent completes their answers. You can also create a valid range using the Totalize function, so that respondents cannot move to the next page if the total is over or under a certain specified valid range limit (for example, setting a valid range of 0 to 100). If you have set a limit on the total, the answers are checked against the valid range when the respondent attempts to answer the following question. If the answer is outside the range, a message is displayed. You can customize the default message text.

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How Will You Use Your Survey Results?

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When designing survey questions, keep in mind how you will use the survey results

survey-resultsWhen developing survey questions, keep in mind what methods of data analysis will be used and how you are going to use the survey results for analysis and reporting. Even though you may think you have written good quality survey questions, you may be surprised to discover that there may be a more strategic ways of wording your questions to get the results you really need.

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Snap Survey Software How-to: Limit the Number of Respondents in an Online Survey

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Use quotas in Snap Survey Software to limit the number of respondents in an online survey

limit-survey-respondents-with-quotasThere may be times when a specified sample of online survey respondents is required. In this instance, quotas may be used to limit the number of respondents in identified categories. For example, to limit the numbers of males and females completing your online survey, or to limit the numbers in each age group, you can simply set-up a quota.

Once the quota has been reached, further respondents will be routed to the end of the survey. It is recommended that questions used by the quota are placed as close to the beginning of the survey as possible to avoid unnecessary questions be asked. Continue reading →

Do You Understand How Respondents Answer Survey Questions?

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What Happens When You Ask a Respondent Survey Questions?

When planning and designing a survey, you may just assume that respondents understand the purpose of the question completely and that they correctly interpret the way in which the question was intended.survey-questions

It is expected that the respondent completes the question and replies with a truthful and accurate response. If the answer is easily triggered from a respondent’s memory or if the answer can be easily determined, there is a higher percentage that the respondent will truthfully answer the question. If a respondent cannot recall the information or cannot easily produce an answer to the survey question, they will still answer appropriately if the question is self-explanatory, asked in proper context, and has the appropriate range of response choices. Continue reading →

Blog Series: 10 Issues to Consider when Designing Online Surveys, Issue #8

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10 Issues to Consider when Designing Online Surveys, Issue #8survey-question-structure

We’re back with issue #8 in the Snap Survey Software blog series concerning the 10 issues that can occur in online survey design.

Issue #8: Question structure 

In order to capture high-quality data, online survey questions must be structured appropriately. A survey question should consist of 3 parts:

  1. Question stem (e.g. What is your favorite color?)
  2. Additional instructions (e.g. Please select one answer.)
  3. Response options (e.g. red, yellow, orange, green, blue, purple, other)

Straying from this question structure can confuse survey respondents and may cause them to skip the question or terminate the online survey all together. Consider the examples below. Continue reading →

Blog Series: 10 Issues to Consider when Designing Online Surveys, Issue #7

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10 Issues to Consider when Designing Online Surveys, Issue #7

We move on to issue #7 in the Snap Survey Software blog series concerning the 10 issues that can occur in online survey design.

Issue #7: Respondent behavior 

Respondents tend to have short-term, inaccurate details of events when it comes to interactions on a regular basis, survey-respondentsand have a hard time recollecting their interactions by time period such as weeks, months, and years. To measure accurately, it is important to consider appropriate time periods for the type of behavior you are trying to measure.

Survey questions measuring behavior should be relevant to the respondent and designed to capture accurate information. When developing your online survey, how you word your questions will directly influence the detail and accuracy of respondents’ answers. Respondents tend to find precise questions easier to answer than general questions. Here are examples to demonstrate using a customer survey question. Continue reading →

Blog Series: 10 Issues to Consider when Designing Online Surveys, Issue #5

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10 Issues to Consider when Designing Online Surveys, Issue #5

Next is issue #5 in the Snap Survey Software blog series concerning the 10 issues that can occur in online survey design.

Issue #5: Question format

Survey questions can be either closed-ended questions or open-ended questions. Closed-ended questions provide answer options in a few different question formats, including single-response, multiple-response, rating scale, or ranking. Open-ended questions ask respondents to answer the question in their own words. Learn more about these survey question types here. Continue reading →