UK Customers, we welcome you to join us for our first free Snap Summer Camp webinar: Designing engaging questionnaires to deliver high response rates
Snap Summer Camp is back! This year’s 10 free webinars will take place between June 19th and September 12th, 2013 and is open to all UK, European, and APAC customers only. US customers, we will announce a US Snap Summer Camp series soon, so stay tuned!
Join us on June 19th for the following webinar
Webinar: Designing engaging questionnaires to deliver high response rates
When: Wednesday, June 19, 2013, 14:00 – 14:45 UK BST
Presenter: Steve Bax, Managing Director of the research company Bax Interaction and tutor at Cambridge Marketing College.
Learn how to improve the layout of your online surveys with images and highlighting using Snap Survey Software
Improve the layout of your online surveys. Learn how to place an image next to a grid question in a two column question layout using Snap Survey Software. In addition, learn how to use row highlighting so that the grid rows are highlighted as a respondent moves their cursor over a row. This highlights response boxes for all multi-choice questions. And finally, learn how to insert an image into your own questionnaire.
Snap Summer Camp is back! This year’s 10 free webinars will take place between June 19th and September 12th, 2013 and is open to all UK customers only. US customers, we will announce a US Snap Summer Camp series soon, so stay tuned!
Here is a sample of 3 topics we’ll cover.
Designing engaging questionnaires to deliver high response rates
Date: Wednesday, June 19, 2013 14:00 – 14:45
Presenter: Steve Bax, Managing Director, Bax Interaction
Explore the key principles behind effective questionnaire design. Steve, a tutor at Cambridge Marketing College, will discuss the latest thinking on how best to engage potential respondents and improve completion rates.
Learn some great hints & tips for using Snap 11 Survey Software
In December, we ran a Hints and Tips webinar based on feedback from surveys submitted using the AttachIt feature during our Customer Satisfaction Survey. The webinar is now available for you to watch and share with fellow researchers and colleagues.
This webinar is based on an online survey submitted by Snap Surveys customer Hertford Regional College. Snap Surveys Training Consultant Marc Ellison shares some simple tips to enhance the usability and branding of your online surveys.
» View hints and tips for creating better surveys now!
» View other helpful Snap Survey Software webinars and videos
Preview Snap 11 Survey Software on Wednesday!
This Wednesday, we’ll introduce you to Snap 11 Survey Software. Snap 11 offers survey software users substantial additions of analysis and smart reporting functionality, as well as new survey templates, and charts and graphs. We will also familiarize users with our enhancements to Snap WebHost, our online survey management system, and Snap Mobile Anywhere for advanced mobile surveys.
Join us this Wednesday, November 28th at 15:00 UK GMT | 10:00 AM US EST for a free one hour Snap 11 Survey Software preview webinar. Viewers will also have an opportunity to ask questions. Continue reading
10 Issues to Consider when Designing Online Surveys, Issue #9
We’re back with issue #9 in the Snap Survey Software blog series concerning the 10 issues that can occur in online survey design.
Issue #9: Visual design
The use of visual design elements can impact how an online survey question is received by respondents. Consistency is the key to good visual online survey design. If the design elements of a question are inconsistent, the question can confuse respondents by making the meaning of the question incomprehensible. For example, if a survey contains sets of grid questions all of which have different colored question rows and multiple font sizes, it can be difficult for the respondent to recall how to answer each set of grid questions, forcing them to relearn the meaning of each question set. This can frustrate the respondent and may force them to terminate the survey. Continue reading
10 Issues to Consider when Designing Online Surveys, Issue #6
We are into week two in the Snap Survey Software blog series concerning the 10 issues that can occur in online survey design. We move on to issue #6.
Issue #6: Information accuracy
As mentioned previously, some survey questions yield more accurate results than others. Survey respondents can easily and accurately answer straightforward demographic questions about their gender and age, however, when it comes to attitudes and opinions on a particular subject, some respondents may not have a clear answer.
Attitudes and opinion questions should be phrased in a way that best represents how survey respondents think and speak about a particular subject. In some cases, certain online survey questions need to be skipped when they do not apply to the respondents’ experiences or they are irrelevant to the respondent. Continue reading
10 Issues to Consider when Designing Online Surveys, Issue #5
Next is issue #5 in the Snap Survey Software blog series concerning the 10 issues that can occur in online survey design.
Issue #5: Question format
Survey questions can be either closed-ended questions or open-ended questions. Closed-ended questions provide answer options in a few different question formats, including single-response, multiple-response, rating scale, or ranking. Open-ended questions ask respondents to answer the question in their own words. Learn more about these survey question types here. Continue reading
10 Issues to Consider when Designing Online Surveys, Issue #4
Next is issue #4 in the Snap Survey Software blog series concerning the 10 issues that can occur in online survey design.
Issue #4: Question order
An important aspect of online survey design is knowing in what order to ask questions. Random placement of survey questions may confuse respondents and produce bias results, creating a negative effect on the quality of survey data. As mentioned in issue #3, question phrasing, it is important for survey questions to be free from bias in the phrasing of the question and in the answer options. A respondent’s answer may be influenced by where the response option appears in the question. The same concept is true for question order. A respondent’s answer may be influenced by where in the survey the question is asked. Continue reading