Free Survey Software Summer Webinar Series

Posted on June 6, 2013 by Susan E. Wyse

Join us for Snap Summer Camp 2013 - a series of FREE webinars for Snap Survey Software

Snap Summer Camp is back and is open to ALL customers! Snap Summer Camp is a series of free webinars taking place between June 19th and September 12th, 2013. We’ll be covering the principles and practice of survey design, report writing, analysis, and useful insights relating to Snap Survey Software.

This year we’ve introduced a greater choice of times for the live seminars to enable as many viewers to attend at a time that’s most convenient to them. We have indicated where the webinars will be hosted in brackets after the titles of the webinars. UK hosted webinars show the UK BST start time first and US hosted webinars show the US EST start time first. There are 15 free webinar opportunities in the Summer Camp series.

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15 Quick Survey Software Tips

Posted on August 8, 2012 by Susan E. Wyse

Already a Snap Survey Software user? Here are 15 quick tips to help you get the most from your survey software.

3D charts. You can rotate 3-D charts in Snap Survey Software by holding down the {Ctrl] key and then dragging them around with the mouse.
Resize open response boxes. Set open response boxes to resize relative to the browser window by selecting Layout in Questionnaire properties and checking the Proportional edit boxes option.
Delete case data in a survey. You can delete all the case data in a survey by deleting the survey in Survey Overview, making sure you clear the Survey Definitions box and check the Raw Data box.
Show routing in a survey. To show all the routing in a survey, open the Variable window, select Tailor, mark Show Counts as Never and hit Use. This displays the survey routing in the Not Asked, Goto, and Skipped by columns in the Variable window. Continue reading →

Features of Advanced Online Survey Software Solutions

Posted on May 16, 2012 by Susan E. Wyse

Have you ever wondered how well your annual conference is perceived by attendees? Are you looking to evaluate a new product? How about collect data from clients about the new service you are offering? Online Surveys can be a huge help in understanding what your users think, what their wants are, and how successful your programs, products, or services are.

Conducting online surveys is a big part of collecting honest feedback. Online survey software solutions can be a cost-effective way to design and administer surveys, and collect and analyze results through one central software program. While an online survey software solution is not going to be the right fit for every research need, online surveys are a great tool to gather informal data quickly and efficiently. A paper survey, however, is likely to get a much-higher response rate at an in-person event, and provide more accurate data among populations that are not as comfortable with computer technology, or have limited or no access to computers.

There are a number of available online survey software solutions. What can these sophisticated programs do? Any good online survey software tool will allow you to easily create your survey questions and format the design using an online or desktop interface. From there, you can send respondents a link to complete the online survey. More sophisticated online survey software programs, however, have more advanced functionality that can be very handy when you’re planning a more complex series of survey questions. In this case, the following features may be useful: Continue reading →

Measuring Values in your Survey

Posted on October 19, 2011 by Susan E. Wyse

When developing a survey that will measure the values of a respondent, it can be challenging to craft your questionnaire. Values are the ideals and customs that are important to the respondent and reflect their sense of right and wrong, influencing their attitudes and opinions. Continue reading →

Customer Satisfaction Surveys and Determining Level of Detail in Your Questionnaire

Posted on October 5, 2011 by Susan E. Wyse

When designing your Customer Satisfaction Survey, the level of detail in your questions should always match your research and business objectives. Continue reading →

Online Survey Design: Getting Answers to Tough Questions

Posted on September 29, 2011 by Susan E. Wyse

When designing your Online Survey, some questions may be perceived by the respondent as threatening, invasive, or causing emotional discomfort. Other survey questions may appear to have socially acceptable answers. You cannot always predict which questions these will be, as the effect can vary from respondent to respondent, but there are some guidelines that can be applied to help you navigate through tough questions when developing your online survey questionnaire: Continue reading →

Online, Paper, Kiosk and Mobile Surveys: Asking Precise Behavioral and Factual Questions

Posted on September 27, 2011 by Susan E. Wyse

When developing your online survey questionnaire (as well as paper, kiosk or mobile surveys) for your study, how you word the questions directly influences the detail and accuracy of information you receive from your Respondents. In all types of survey questionnaires, Respondents usually find precise questions easier to answer than general questions. Examples of a general question and a precise question are shown in a customer survey below: Continue reading →

Online Surveys, Paper Surveys, Kiosk Surveys and Mobile Surveys: Understanding and Use of Factual Questions in your Questionnaire

Posted on September 26, 2011 by Susan E. Wyse

Factual questions, also referred to as behavioral questions, are the most common type of question used in survey questionnaires. Whether you are designing an online, paper, kiosk or mobile survey, this type of question usually asks about past or ongoing observable behaviors or events, which in theory, can be verified by other people. Continue reading →

Survey Design: What Happens When You Ask a Respondent a Question?

Posted on September 20, 2011 by Susan E. Wyse

When designing your survey questionnaire you assume the respondent understands the question and the way in which the question was intended.

It is expected the Respondent desires to answer the question and replies with a truthful and accurate response. If the answer is easily recalled by memory or if the answer can be easily worked out, the respondent has a higher percentage chance of answering truthfully. If they cannot recall the information or cannot easily work out the question, they will still answer appropriately because the question was self-explanatory, asked in proper context, and gave the appropriate range of response choices. Continue reading →

Student Evaluations and Course Evaluations – Choosing Between Open or Closed Questions for your Survey

Posted on September 2, 2011 by Susan E. Wyse

When developing your course evaluation or student evaluation, how you ask each question will determine the type of information you obtain. Because prompted recall (Closed questions) triggers memory, they will usually produce more answers than unprompted recall (Open questions or unprompted closed questions). Continue reading →

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