7 Most Common Mistakes in Customer Feedback, #4 Poor Design

Mistake #4: Your customer feedback questionnaires are poorly designed and too long

poor-survey-design_7 mistakes seriesThe design and length of your questionnaire can mean success or failure for feedback exercises. If the questionnaire is self-completion, answers to later questions can be affected by having seen those that came earlier, so effort is needed upfront to consider the order of questions.

It’s worth remembering that your request for a respondent’s time competes with their other activities, and with your competitors sending out surveys too. It’s tempting to include every topic you’ve wanted to ask your customers and prospects, but long questionnaires can mean people cutting off half way through, affecting data quality. Continue reading

Free Webinar Tomorrow: Design Hints & Tips

We welcome you to join us for a free webinar on questionnaire design hints and tips

Please join us, tomorrow, Thursday, March 20th as UK Training Consultant Marc Ellison will run one of our popular free hints and tips webinars.

survey-software-webinarWebinar title: Questionnaire design in Snap: hints and tips

When: Thursday, March 20th, 2014

Time: 15:00 GMT UK | 16:00 Europe | 11:00 AM US EDT | 10:00 AM US CDT | 9:00 AM US MDT | 8:00 AM US PDT

Marc will be covering design questions that surfaced during our recent customer satisfaction survey. Marc will also demonstrate some of the clever design techniques that we used in our recent “Big Quiz” plus more.

If you’d like to see a particular aspect of questionnaire design covered in this webinar, we welcome you to email us and we’ll do our best to fit in your topic.

» Register for this free webinar

Free Webinar: Questionnaire Design Hints and Tips March 20th

Please join us for our free webinar on questionnaire design hints and tips

survey-software-webinarWe invite you to join us on Thursday, March 20th as UK Training Consultant Marc Ellison will run one of our popular free hints and tips webinars.

Webinar title: Questionnaire design in Snap: hints and tips

When: Thursday, March 20th, 2014

Time: 15:00 GMT UK | 16:00 Europe | 11:00 AM US EDT | 10:00 AM US CDT | 9:00 AM US MDT | 8:00 AM US PDT.

Marc will be covering design questions that surfaced during our recent customer satisfaction survey. Marc will also demonstrate some of the clever design techniques that we used in the Big Quiz, plus more.

If you’d like to see a particular aspect of questionnaire design covered in this webinar, please email us and we’ll try to fit it in.

» Register for this free webinar

Create Surveys That Complement Your Brand

Create customized surveys that complement your brand with Snap Survey Software

The look and feel of your survey can really make a difference. The advanced design tools of Snap Survey Software give you complete flexibility to create professional questionnaires that perfectly complement your organization’s brand.

Maintaining a consistent brand identity across all areas of the business is important to any organization. Why should it be any different with your online, paper, and mobile surveys? With Snap Survey Software, you have the tools you need to customize and brand your surveys. Consistent, branded surveys can boost the confidence of your respondents, which in return will maximize response rates. Continue reading

Something New at SnapSurveys.com!

The team at Snap Surveys is proud to announce the new look of SnapSurveys.com!

We’ve taken on a fresh new look. We hope you will find our new website engaging and easy to navigate. We’ve designed it to give visitors a more pleasing experience. Check out our new look at www.snapsurveys.com.

Learn about all of the new features of our Snap 11 Survey Software or browse through the many research services we offer, including questionnaire design assistance, data collection, analysis and reporting, and translation. Or, maybe you are interested in some of our solutions including Ready-to-Run Surveys or feedback solutions. You can even gather survey design inspiration by viewing our interactive sample surveys.

New Snap Surveys website

What do you think of our new website? Please leave a comment below or feel free to email us at info@snapsurveys.com with any questions.

Access Webinar Recording: Designing Online Surveys

Did you miss our webinar on Designing Online Surveys?

If you missed our Snap Summer Camp 2013 webinar on designing online surveys with Snap Survey Software, you can watch it now!

Marc Ellison, UK Snap Training Consultant, shows viewers some useful hints and tips to get the most from your online surveys. This webinar demonstrates features and functions in Snap Survey Software which complement principles that Steve Bax, Managing Director of  research company Bax Interaction and tutor at Cambridge Marketing College, covered in an earlier webinar, Designing engaging questionnaires to deliver high response rates. Marc also introduces viewers to new features in Snap 11, Snap Surveys’ upcoming new survey software release, including semantic questions and other new question styles.

>> Access webinar recording: Designing Online Surveys with Snap Survey Software

Access Webinar Recording: Designing Engaging Questionnaires

Did you miss our webinar on Designing Engaging Questionnaires to Deliver High Response Rates?

Steve-Bax-designing-questionnairesIf you missed our Snap Summer Camp 2013 webinar on designing engageing questionnaires, you can watch it now!

This webinar explores the key principles behind effective questionnaire design. Steve Bax, Managing Director of the research company Bax Interaction and tutor at Cambridge Marketing College, discusses current thinking on how best to engage potential respondents and improve survey completion rates.

Continue reading

Free Webinars This Week: Designing Engaging Questionnaires

Join us for our first FREE Snap Summer Camp webinar this week on the topic of designing engaging questionnaires

We welcome you to join us for our first free Snap Summer Camp webinar: Designing engaging questionnaires to deliver high response rates

This webinar is part of our Snap Summer Camp series.  This year’s 15 free webinars will take place between June 19th and September 12th, 2013 and are open to all customers.

Join us on June 19th for the following webinar

Webinar: Designing engaging questionnaires to deliver high response rates

When: Wednesday, June 19, 2013, 14:00 UK BST (15:00 Europe) / 9:00 AM US EDT Continue reading

Free Survey Software Summer Webinar Series

Join us for Snap Summer Camp 2013 - a series of FREE webinars for Snap Survey Software

snap-surveys-summer-campSnap Summer Camp is back and is open to ALL customers! Snap Summer Camp is a series of free webinars taking place between June 19th and September 12th, 2013. We’ll be covering the principles and practice of survey design, report writing, analysis, and useful insights relating to Snap Survey Software.

snap-surveys-summer-campThis year we’ve introduced a greater choice of times for the live seminars to enable as many viewers to attend at a time that’s most convenient to them. We have indicated where the webinars will be hosted in brackets after the titles of the webinars. UK hosted webinars show the UK BST start time first and US hosted webinars show the US EST start time first. There are 15 free webinar opportunities in the Summer Camp series.

Continue reading

Webinar: Designing Styles & Templates on August 11

Did you miss our first bite-sized training webinar? You’re in luck!  We are running it again on Thursday, August 11th.

One of the mini topic areas customers have asked us to cover is tailoring the look of Snap Surveys questionnaire templates. In our recent customer satisfaction survey, 45% of customers said that they would find this of interest. Snap Surveys trainer Marc Ellison has developed this new 1 hour online session to cover the key areas of designing survey styles and survey templates. The webinar is designed to help you to produce even more engaging questionnaires in Snap Survey Software, and to ensure your questionnaires are consistent with your organization’s branding.

To register:

UK Customers, visit: http://www.snapsurveys.com/training/online/designing-templates.shtml

US Customers, visit: http://www.snapsurveys.com/training/online/designing-templates-us.shtml