We continue on to question number 3 in our 12-part blog series discussing the 12 key questions you should ask yourself when evaluating your company’s need for a survey software solution.
Question 3: What is your experience level with survey software?
Ask your team of colleagues or interns if they have used survey software before. You may find you have the internal experience you need to manage your survey research projects. Be sure to make use of that expertise and discuss their experiences. Often times, they will know what worked well for them on past survey research projects and what was unsuitable both in terms of the survey software they used and the overall outcomes of the surveys they created. Additionally, consult with any college graduates on your team. It is likely they had to do conduct surveys as part of their college coursework. They may be an excellent resource and could offer some useful insights.
One word of advice – Be sure to ask your colleagues how long ago they used the survey software. Technology is ever-changing and survey software solutions are no exception. Some of the older survey software offerings that were popular a few years ago are still very powerful, but at the time, may have been quite complex to learn. Survey software providers recognize the need for easy-of-use solutions and are changing or updating their survey software solutions to meet the needs of the customer. Furthermore, what wasn’t available in a survey software solution a year or two ago may be available now. It is a good idea to both consult with colleagues and explore the options that are on the market today.
Next blog post:
Stay tuned for part 4 of this 12 part blog series. Finding the Best Survey Software Solution, Question 4: Do you already have the internal resources to design & administer surveys?
Did you miss the first two blog posts in the series?